I have stayed in this hotel regularly since 2006 and I can say that the service is steadily deteriorating. The air conditioning did not cool my room over two consecutive nights with no reaction whatsoever from management. My LAN internet connection never worked when I plugged my cable. When I checked in (two nights stay) my credit card was debited... more

We were quite nervous about travelling to Caracas, where we went for a sports competition. This hotel quickly put us at ease. It was immaculate with an excellent buffet breakfast with many nice hot foods as well as fresh fruit. The rooms were a very comfortable size and the overall quality was excellent. Really, the photos on the hotel website... more

We stayed here and paid with Hilton points. We were pleasantly suprised by the size of our room. The room was large with lounge, bedroom and bathroom. The only facility we used was room service which was fast and efficient. For Venezuela the room standard was great but it was of average standard compared to UK hotels. We were told... more

I stayed here with 3 colleagues for a combined total of 15 nights and we all had the same experience. This consisted of poor or non-existant service. We got the impression that not only was the service poor, but that they really didn't care - how else could they get room service orders wrong (totally wrong!) 10 consecutive times! Other... more

Very good hotel. As expected, the room was a suite - but much larger than your usual embassy suites room. Very clean, decor, ambiance similar to any other US business-oriented chain hotel. Has a nice, if small, pool and gym. What I liked the most was wifi accross the hotel and the the computers available in the lobby 24/7. Very... more

Ok, I stayed at the hotel for one nght and that was due to a problem with the Air Conditing wasn´t working at all so we switched hotels, but besides that problem the one night stay was GREAT. The hotel is located in a perfect area in Caracas a short walk, about a mile from SAMBIL, Caracas- the biggest mall... more

Deceided to give the Embassy Suites a try beacause the hotels that I usually opt for were sold out ( JW Marriot or Tamanaco) and was pleasantly suprised at what I found . I got a decent size room with a King bed on the 19th floor with a balcony and a spectacular view of the Avila. Nothing spectacular about... more

mi esposo se hospedaba por custiones de trabajo durante varios meses, y las veces que lo fui a visitar me... more

Excelentes Instalaciones, muy bonitas las habitaciones y el hotel, pero el servicio fue el peor, era nuestra noche de bodas,... more