i arrived early in the morning 19th nov 2012 and went to the front desk. i did not speak spanish but there was a member of staff who could speak enough english. he said check in would be 2:30pm and directed me to a nearby restaurant. at 2:30 pm exactly i was checked in. i had to deposit 50 BsF... More

Im a Hotelier for over 25 years and I know whats going on in this kind of business, first of all upon arrival ( around 3:30 PM ) I have to wait over 40 minutes to get my room, i asked several times what the problem was and the only answer was SOON WILL GIVE YOU THE ROOM very bad... More

We were advised not to go into Caracas and so just transfered through the airport on to our next destination Los Roques - everything was fine. A friend decided to take the risk and went in to stay a night at The Cumberland. She was robbed of all her money as she arrived at the hotel probably by the taxi... More

Rooms are smelling as the carpets are quite dirty.The breakfast, internet connection and hotel services in general were quite poor. Rooms on the left side of the hotel are exposed to 24 hour noise from the large aircond. machine at the ground floor. Lifts are suspect, breaking very often. We did not have any problem in the area, and went... More

Believe the horror stories about this hotel, it is by far the worst I've ever stayed in. I knew that Caracas was a dangerous city before I went, but nothing could prepare me for the sheer feeling of dread everytime I stepped outside into the street. It is situated in one of the most dangerous and crime ridden parts of... More

Dirty expensive, no service help in any case. Food was terrible and expensive. Location not really safe. Do not go there!!

I stayed in the Hotel Caracas Cumberland twice. This hotel was filthy. The carpets were so dirty I didn't want to remove my shoes. The staff was uncaring and unhelpful. The nightstand lights in the room didn't work. The air conditioning sounded like a locomotive and since all the knobs were broken off, there was no way to control it.... More

Yes, the staff was busy most of the time but the rooms were quite nice and the area, for Caracas, was relatively safe.

The staff of the hotel ( reception & restaurant) is very rude and not willing to help. The rooms have never been renovated since they openend this hotel. Extremely dirty carpets, broken bathroom facilities and aircondition. The breakfast is unacceptable.