I stayed in the Hotel Caracas Cumberland twice. This hotel was filthy. The carpets were so dirty I didn't want to remove my shoes. The staff was uncaring and unhelpful. The nightstand lights in the room didn't work. The air conditioning sounded like a locomotive and since all the knobs were broken off, there was no way to control it.... more

Yes, the staff was busy most of the time but the rooms were quite nice and the area, for Caracas, was relatively safe. more

The staff of the hotel ( reception & restaurant) is very rude and not willing to help. The rooms have never been renovated since they openend this hotel. Extremely dirty carpets, broken bathroom facilities and aircondition. The breakfast is unacceptable. more

First, the front desk staff also do the accounting and too often they were too busy with the accounting to address any problems that I had such as the telephone in the room didn't work and there was no hot water in shower or bathroom sink. They also state they have a 'bar' but didn't tell you that they had... more

We stayed two nights here in June. The hotel is in a really unsafe area. The rooms were awful. I don't think they have been done up since the hotel was built- robably in the 1970's. The bathroom door didn't close, the bath was dirty and the shower was a trickle. The airconditioning unit was loud and the carpet had... more

A good contribution would be if they close this place. Nothing runs there: The boring recepcion, bad (very) service, old rooms (even the baths), telephones...When you ask for some help, they give you the worst one(sometimes less useful, less rational, obvious solutions or the most expensive!) options. I never had been in a place like that. more

We were very surprised at the size of the room and there was no street noise to keep us awake at night. We tried to book in at the Lincoln Suites but we had so much trouble trying to make the booking and even after making 4 long distance telephone calls to the Lincoln Suites we decided it was fruitless... more

O hotel esta em pessimas condiçoes, ar condicionado quebrado, carpete sujo, meu carregador e minha bateria da maquina fotografica sumiu... more

El hotel debió haber sido un buen hotel, pero lamentablemente no tiene mantenimiento, pero lo peor es el personal de... more