Lovely hotel and gardens, excellent service and food, comfortable rooms. The hotel is on the shore of Lake Kivu, with a beautiful sandy beach and complimentary water sports equipment (kayak and wind surf). We found it lovely in every way--calm and relaxing, comfortable, and extremely reasonable price. more

We stayed at Lake Kivu Serena for 5 nights in March of 2009. It is certainly a nice hotel (by African standards); I suppose it would be considered a good or reasonably good hotel by American standards. We were there as part of a tour group on a 5-day gorilla tour. Our tour outfit chose this hotel because it was... more

We live in Kigali at the moment and booked into the Kivu Serena for a relaxing Easter weekend away with friends. The road to Gisenyi is tarmac all the way but some sections are in very poor condition while others are currently under construction. It’s a very scenic drive with beautiful views down the escarpments but watch out for those... more

I stayed here for one night after visiting Goma in DRC for a half day and en route to see the mountain gorillas (5:15 AM start to get there by 7:00 AM when the trekking starts). It's a very quiet little town. I went over to the Hotel Paradis about 15 kilometers along the lake on not very good roads... more

The Serena Hotel had very nice gardens, pool, and rooms. Mainly ex-pats stay here with the occasional tourist. We arrived in Gisenyi later one night, jumped on a Boda-Boda and inquired about a room that night. We stayed in a double occupancy room. The room was very comfortable, with air conditioning, a TV with plenty of channels, and a very... more

ein ausgezeichnetes Hotel mit freundlichen Personal,einfach gut. more

La eleccion de un Serena garantiza cierta uniformidad en las prestaciones de cualquiera de sus hoteles. Este no es menos... more