the hotel is nice and the spa is ok. we pay for HB so breakfast was ok, but dinner was bad and they refuse to let us drink water from the water machine during diner. unbeliveble. the location is far from gondula, but they have a bus every 30 minutes from 08:00 to 12:00 and back from 15:00 to 17:00... More

well, the only good thing i can say is that the spa was ok. Unfortunately thats about it. The food was under the lowest expectation (and we are not very picky), service and attitude from the staff - unbelievably bad, location- this is the most far hotel from the Gondola and down town. We came to this hotel with very... More

When we got to the hotel it looked ok, but after a while we noticed the hotel crew were unpleasant, their faces always sour and grumpy, the food was terrible, always cold and the same everyday, you couldn't get water at dinner, if you by mistake took from the water stand that was there next to the bouffant , someone... More

This is the perfect example of you get what you pay for, so please take notice that you do not get a good deal on this hotel. You pay less you get less. The rooms are modest, as well as the entire hotel. The food is really bad. Breakfast not so bad, but dinner terrible. My advice is have a... More

My family and I liked the hotel. The rooms were clean, the food was excellent and the spa center was nice. We were there for three days. The staff was very friendly and helpful . The hotel offers a ski bus to gondolas. Our ski vacation was delightful and we had a very good time.

We booked a 5 nights stay in january and the experience was an absolute nightmare. The hotel is about 1 km far from the gondola which makes it difficult to go or come back on foot in temperatures way below zero. So you depend on your own car or the hotel's shuttle operated by a rude driver (who saw us... More

It was a nightmare.We have half-board accommodation. The food was horrible and the waiters naughty and jerks.I can not imagine who could eat that so called food and a part of the food was from previous day.From a four stars Hotel the sauna was sandwiched and the swimming pool very small.My advice :stay away from this Hotel.

I went there for my first time in Bulgaria, with another 6 friends. The hotel was good looking but too bad for the people who are working there. For bulgarians the expression "the client is always wright" is foreign language to them. They don't want for you to come back but they want to rip you off of any money... More

It was the worst experience in my live. We spent one weekend in this hotel. The food was similar with animal’s food, potatoes and meat from previous day; the staff at the hotel unkindly, we had our meals downstairs in a basement, the tables and glasses were unclean, only the rooms were OK and the coffee (instant). So we have... More