Room was big and very comfortable. Breakfast was not something great but typical buffet. However, cleaning staff ate all of our handmade cookies left in the room while we were skying. Unacceptable. Just that. People should be very careful leaving valuables in the room.

A very conveniently located hotel , 10' walk to the gondola and pirin street. Very friendly and knowledgeable receptionists and chamber maids. helpful f n' b staff, loved the hamam/sauna/ swimming pool facilities which are free! the breakfast was massive and of great variety.Very well priced and great sized rooms. Only one glitch: The heating was way too high!

Group of 4 staying in a 2 bed apartment early March 2013. We booked by emailing the hotel directly. They gave us all of the choices (apartments or standard rooms) and even arranged for a taxi to pick us up from the airport which was really helpful. The apartment was spacious and great for relaxing as a group after a... More

I stayed in this hotel for 7 days... I was on a ski trip... I enjoyed the stay here... It was ok. The rooms are clean, ok but are not of a 4* hotel there are more 3* but good ones :))). The food is ok. There is free wireless in the hotel in the lobby and intobthe rooms also.... More

First time on a snow holiday . Hotel was clean . Staff were ok bar staff are very friendly and heplfull . We had gone half board . Was not that very impressed with the food on half board . Ie cold not much choice it was very minimal . But did notice that it would of been better that... More

Our apartment had a fantastic mountain view. It was clean and towels were changed daily. The shower was lovely and warm - much appreciated after a day skiing. We didn't eat in as breakfast was included, the cereals nod pancakes were good, we found the cooked breakfast too much and it tended to be luke warm. The spa facilities were... More

This was my first time to Bulgaria and also my first ski trip so I wasn't sure what to expect. All I can say is, for the money paid, I was very happy! Perhaps not a 4*hotel by many people's standards, but it was a comfortable, clean and pleasant stay at the Sunrise. We opted for Half Board as it... More

We booked a longer skiing trip and we decided we need more space than a regular room therefore we had an apartment, excellent idea for 2 people. Living room is large; the kitchenette comes only with an electric stove and an electric kettle and absolutely no cutlery, plates or pans. Bedroom is small and a little cold. Bathroom has no... More

positive- good location , you can walk to the town centre in 5 minutes, but you need a transport to the gondola. The rooms are spacious and clean, very warm ,even hot for my taste.The breakfast food was great , the usual food for almost every 4star hotel in Bansko, but the dinner wasn't so various.People said that the meat... More