Food in restaurant was terrible, cold food and service was poor. Staff were ok. Resort for skiing was ok but every day you had to wait in a que for the gondola. Swimming pool was cold and so was the jacuzzi. More

this was our first ever ski holiday which is why we chose bulgaria due to it being cheap. After a lot of research we decided to go for the guinness. On the whole we were very happy with a few exceptions. The main problem was the half board food, it was awful. We are talking cold hospital food bad. Seriously,... More

Never cleaned the room for 3 days. Food and restaurant was terrible cold food and service non existant waitresses were more interested in listening to the constant club music being played. Internet only worked at the bar in reception very slow service. Resort for skiing was ok once you got up the hill but the que was very long for... More

We arrived back from Bansko yesterday, and I've never been so relieved to come home from a holiday! The hotel is advertised as 5*, and yes, this may be the case by Bulgarian standards, but I have no idea how Balkan Holidays have the audacity to hold it in such high esteem....where do I start?? We had no hot water... More

Stayed there for 3 nights (New Year 2010), NOT even once did anybody change our towels, and only one time the just cleaned up a little! The room was normal, but the toilet STUNK all 3 days of our stay! Most of the hotel employees do NOT speak English...Not even close to a 3Star hotel!! Hotel service was really BAD...they... More

We have only returned today from a week in Bansko, staying at The Guinness and were really pleasantly surprised. This is our second holiday in Bansko, having stayed at the Pirin last year - Guinness was like a palace in comparison! As we know what to expect from Bansko, we appreciate that the development work being carried out can put... More

We stayed here twice - first time was Feb 08 and then we booked for over New Year 08/09. Ok, so it's not 5 star by our standards perhaps, but this hotel is clean, staff were fantastic- really friendly/helpful, rooms were huge - we got the 2 person apartments - absolutely ideal and the hotel is great location to Gondola.... More

We were quite satisfied with acomodation, service and food in hotel. The position, near gondola is also advantage. But burglaries are pretty often in this hotel, and they are among staff. My son left his mobile phone for 5 minutes near bar, and in that period only staff was around. His mobile phone disappeared. Also, the cleaning lady took money... More

There were 5 of us staying in Bansko at end of January. We were having great expectations of our Hotel. When we finally arrive to place some of us almost went shock. The Hotel was located in the middle of construction area, there were no sidepath etc. Hotel was smoky due the large firepalce in a Lobby and they were... More