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Valentin Imperial Maya

4.0 of 5
Carretera Federal 307 Chetumal Puerto Juarez KM 311 500 | Playa del Secreto, Playa del Secreto 77710, Mexico
Hotel amenities
Valentin Imperial Maya
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4,836 reviews from our community

Traveller rating
    3,149
    1,120
    366
    121
    80
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Families
217
 
Couples
3935
 
Solo
23
 
Business
22
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Tucson, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 20 May 2013 NEW

This is a wonderful resort offering nice rooms, nightly entertainment, friendly staff always wanting to help you enjoy your stay. There is always a limo golf cart within minutes or you can request a pickup if you don't want to walk. We walked the grounds to work off the wonderful food and drinks, they are smooth, level paved paths. Loved... More

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Boston, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 20 May 2013 NEW

The Valentin Imperial Maya Hotel was a fabulous place to spend our vacation. Upon arrival, we were greeted by cold towels and champagne. Our check-in was seamless and our room was not only huge, but gorgeous. You can see the native wildlife walking all around. We were brought to our building by golf cart because the grounds are so large.... More

Was this review helpful? Yes 1
Salt Lake City, Utah
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

We stayed from Sunday to Friday for our honeymoon. It was fabulous! Totally above our expectations and our expectations were high based on other good reviews. I would go again in a heartbeat! The staff was excellent, the grounds were well kept, the entertainment was fun, the drinks were delicious.... I could go on and on. There were days when... More

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Waynesboro, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

There were no complaints. Food, service, and amenities were awesome. Bring one pair of comfortable walking shoes. The employees were awesome and made an effort to remember your name. The resort is so large that there were plenty of places to hang out seclusively. We will be going back!

Was this review helpful? Yes 3
F T, Subdirector at Valentin Imperial Maya, responded to this review
20 May 2013

Dear VIM Guest from Waynesboro, Virginia. Thank you for taking the time to comment about your stay at the Valentin Imperial Maya. We are glad that you received attentive service since we strive to provide every guest with an enjoyable experience. It will be always a pleasure to welcome you back for your 2nd visit at Valentin Imperial Maya. Best... More

Hattiesburg, Mississippi
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

My husband and I just returned from our first trip to the Valentin. It was our 10th Anniversary. I emailed in advance requesting a king size bed. Not only was the request honored, but we were also placed in room 4301, which has a small view of the ocean from the balcony. I loved sitting on the balcony in the... More

Was this review helpful? Yes 5
F T, Subdirector at Valentin Imperial Maya, responded to this review
20 May 2013

Dear VIM Guest from Hattiesburg, Mississippi. Thank you for taking the time to share your comments regarding your recent stay at Valentin Imperial Maya Resort & Spa. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations. We are pleased to read the positive comments on your recent stay at our... More

Deptford, NJ
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW via mobile

We stayed in May from. Sunday to Thursday. We arrived at the resort and were greeted with cool towels and a glass of champagne. The room was not ready (expected since we got there early) and we had bathing suits packed in our carry one so we could explore around including the pool. The pool is HUGE and it was... More

Was this review helpful? Yes 2
Conroe, Texas, United States
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

My husband and I stayed at this resort for 6 nights. When we walked up we were offered a cold rag. Then we were taken to the lobby where we were offered champagne while we waited for someone to check us in. The lobby is breathtaking and has a pleasant smell! We sat for no more than 10 minutes before... More

Was this review helpful? Yes 5
F T, Subdirector at Valentin Imperial Maya, responded to this review
19 May 2013

Dear Kristin from Conroe, Texas We are very grateful about your review; we highly appreciate the time that you took for write this nice comment. As a service-oriented company, we have a firm devotion to accomplish our guest’s satisfaction; therefore, we are happy to know that you had a great stay and wonderful experience with us. We make you aware... More

Enfield, Connecticut
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 18 May 2013 NEW

The VIM surpassed our expectations in every way. We had a wonderful week and would recommend this resort to anyone. From the USA Transfer from the airport to the service to the food - everything was absolutely wonderful. All staff at the resort were extremely friendly and eager to please - we were missing washcloths in our room on day,... More

Was this review helpful? Yes 5
F T, Subdirector at Valentin Imperial Maya, responded to this review
19 May 2013

Dear VIM Guest from Enfield, Connecticut. First of all congratulations and thank you very much for staying in the Valentin Imperial Maya for this unforgettable occasion ; we also would like to send you our warmest appreciations for taking the time to write a review about your recent stay at our resort. Your satisfaction is our reward; we really appreciate... More

Windsor, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW

I am a very picky person when it comes to staying in hotels/resorts (VERY PICKY)!! Well, this resort was amazing and definitely up to my standards, I had nothing to complain about at all! I traveled with a group of 12 people (friends) and we all had a wonderful time at the Valentin Imperial Maya resort. We were picked up... More

Was this review helpful? Yes 8
F T, Subdirector at Valentin Imperial Maya, responded to this review
19 May 2013

Dear VIM Guest from Windsor, Canada. Thank you for sharing with us your comments regarding your vacations at Valentin Imperial Maya. Our commitment with all of our clients is to exceed their expectations. For this reason your observations and suggestions are valuables, they give us the opportunity to know which services and facilities we can improve. Please be assured that... More

Rhode Island
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 16 May 2013 NEW

This being our 4th time to Mexico we have finally found the perfect resort. We had spent months reviewing all of the reviews written about the VIM, our expectations before going were high, my wife cautioned me on setting to high a standard. Every minute of our 10 day stay was absolutely perfect. We are beach and ocean people, I... More

Was this review helpful? Yes 5
F T, Subdirector at Valentin Imperial Maya, responded to this review
17 May 2013

Dear VIM Guest from Rhode Island. Thank you for the positive feedback on your recent stay at Valentin Imperial Maya. We are very happy that you had the chance to enjoy all that we have to offer including our staff, beach and food. It honors us to receive such a compliment and encourages us to work harder to offer good... More

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Hotel Summarization (Beta)

What travellers say

  • Room service(358)
  • Main pool(219)
  • French restaurants(178)
  • Very good(155)
  • Great time(133)
  • Lobster pot(121)
  • Very nice(113)
  • Other resorts(110)
  • Breakfast buffet(104)
  • Golden suites(75)

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez KM 311 500 | Playa del Secreto, Playa del Secreto 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Secreto
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Playa del Secreto
Price Range: £££
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya.Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in México. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulúm, Cobá, and Chichen Itzá, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya.Escape into a world where your every wish is our command. Come indulge yourself….you deserve it! ... more   less 
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Maya Hotel
Valentin Imperial
Valentin Imperial Riviera Maya

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Valentin Imperial Maya
See lowest price for your stay* (from our partners)
Show Prices