Family was in town for a funeral. We were stressed but the staff made us comfortable and provided us with the best value we've experienced in our travels. We had a spacious room w/2 queens and separate bedroom with another bed. Super clean. Came w/frig, microwave, large bathroom, 1st class TV, 2 great A/C units (it was over 100) plus... more

My mom and I stay at the hotel every fall because we like to go up to Oak Glen to pick apples. We have been going to the El Rancho for around 7 years, and although it isn't a 5-star hotel, it is good enough for what we want. We basically just sleep there and are off all day. The... more

While driving across country I stopped in Beaumont to find a hotel that would take me and my large dog. Despite the "no pets" signs all over the property, they welcomed my dog (+small fee). The room was the last one available and had 3 beds -- very large. It was a decent value for the ~$100 price. I was... more

This was not our first experience with this Best Western, but it is definitely our LAST. The air conditioner was not working. Maintenance came and put water in it, but after about 10 minutes we realized that the air conditioner just wasn't going to work well enough. Okay, we dealt with it by putting a bag of ice on top... more

The air conditioner did not work. Maintenance came and put water in it, but that did not help the problem. However, the air conditioning did work in the OFFICE extremely well. Also, the carpet was FILTHY. I used a washcloth to see how bad the carpet was because our feet and socks got so dirty. It was like someone had... more

Terrible!!!!!!! The bathroom had mold. The sofa bed was impossible to sleep on. The noise from the freeway and the railroad was VERY LOUD. The room could have been cleaner. I was charged for long distance calls, but never dialed a number to get a long distance line or an area code. They called them local toll calls or something... more