We stayed at this hotel in September 2009 and were greeted by a very friendly staff. Our room was immaculate and beautiful, the beds very comfortable, and the bathroom was well-maintained and luxurious. I had trouble with the cable TV box and a staff member immediately came up to help. The staff went out of their way to help me... more

We have stayed in this hotel a couple of times prior to this stay. The reason we had stayed here was location, and only location. It is probably a two star at best, but it was okay. It is only so-so clean and offers nothing else. Breakfast is very slim picking, but okay. This time was a totally different story.... more

Our family of 4 stayed here a total of 4 weeks while our house was having major renovations due to water damage. Overall the experince was good, but we will never go back unless, like this time, there is no other convenient choice. Since there are several smoking-allowed rooms, mostly on the 1st and 3rd floors, the stench of cigarette... more

Stayed for two night while visiting family. The room was unexpectedly large, and the accommodations were clean and comfortable. Check-in was painless, and the staff was very friendly. The bed was comfortable, and the fridge and microwave were convenient touches. The jetted tub was quite powerful, as I managed to soak the entire bathroom when I fired it up. (Tip:... more

Having been in the Best Western Motel in the beautiful small town of Benicia, California for three nights June 6 to 9, 2008 we would like to commend the motel and staff. Rooms: very large and very clean. Noise Level - very quiet. Staff: very friendly and very polite. Food: Excellent Complimentary buffet breakfast each morning and complimentary buffet dinner... more

When you think of reserving a room out of town, most people think of a vacation or a weekend road trip....... not a funeral. Our family chose The Best Western Heritage Inn in Benicia California. My sister susan set up the reservations for our family, so we were able to get a group rate, and for the price the rooms... more

I am a business traveler. I decided to stay at the Best Western Heritage Inn in Benicia California because of the many other positive reviews on this web site. I was very pleased to find that they were right. I would recommend this hotel to anyone. They were very clean. The staff was very professional and you wouldn't even expect... more

I've been to 3 best westerns in as many months, this one is by far the best. Room is big and clean, hotel clerk was nice to let me check in 2 hours before normal, breakfast has more variety than other BWs. Even though hotel is close to freeway, no freeway noise heard during night. Overall, this is a good... more

This was our 2nd stay at this facility, our 1st stay was pleasant. My wife and 2 young children booked this for a weekend @ Six Flags. I anticipated a nice stay, however the moment we walked into the room we were confronted by heavy cigarette smoked room. My son has allergies and this would sincerly aggravate it.. I went... more