I've stayed here around the holidays for six or seven straight years, and have finally had enough. Terrific location, but.......it's massively overpriced, and the remarkably poor quality of necessities like sheets, towels and toilet paper tells me that ownership really doesn't care about customer satisfaction. The last straw was when they insisted on charging me at check-out for a dinner... more

those are the last words you want to hear when you are taking family out and expecting to have great time. Yet, it happened!! So, if you still want to book here, make sure twice before leaving, they still have your reservation!! more

Best Western Big Bear Chateau New Year's Eve Party Event treated families with children like second-class citizens while exhibiting a complete disregard and intolerance in their business practices! This is what happened: After calling the hotel restaurant to inquire into the 2007/2008 New Year's Eve Party, I made a reservation for my spouse, minor son, and me to attend the... more

The view and accessibility to other places was the only thing this hotel had going for it. I was so unhappy with my room. The lobby is gorgeous but deceiving. The room was cramped and small. In front of our blacony was a table and 2 chairs crammed into the room that totally blocked access. The TV was on a... more

I was pleasantly surprised with this hotel. We went up for the Memorial Day weekend, and arrived hours before our check-in time. We were exhausted from the ride up and were thrilled when the hotel staff worked with us on getting us checked in hours early. The hotel itself is a little older, but having stayed in a few places... more

Me and my husband decided to go on an unexpected winter drive to Big Bear Lake, CA. We saw the Best Western off of Moonridge Road and saw a european style chateau. We decided to stay the night cause it was getting late and had dinner in the restaurant. Overall, we had a great time and the staff was very... more

Let's start of with good points. If you are looking for location, this place is a great place to stay. It is right down the street from Bear Mountain. Sorry to say that is the only good point. Customer service is no where to be seen. I requested a few more pillows and no one brought them up. The coffee... more

We should of guessed there might be some service issues when we called the hotel 3 times and the phone didn't answer. When were finally did get through we were directed to call the BW central reservations number because we were told there was not anyone availbable at the hotel to take our reservations. When we arrived at the hotel... more

This hotel is great The rooms are beautiful, spacious, and have balconies. They allow pets, which is great if you travel with two dogs like my wife and I do. The staff is friendly. There is a restaurant and a bar on-site with karaoke on Saturday nights (even though only about a half-dozen people show up). Best of all, it's... more