We stayed for a night with two kids, it is 5 minutes away from Knotts Berry farm. They have a shuttle. We checked in around 7 PM, found out our room was quite far from the check in area and we could not find it right away, we need to go around the parking lot and could not get in...
More
Our goal is always to provide our guests an exceptional experience - both in services and accommodations. We'd like to officially apologize that we did not live up to our expectations... or yours during your recent visit. When we know there is an issue, we do our best to resolve it prior to check-out, so that guests may enjoy their...
More
This Holiday Inn was very clean and when the ice machine broke they sent up ice to our rooms. The location is great just a hop skip and jump to Knotts Berry Farm and if you get onto the freeway you about 5 to 10 min.from Disineyland. The price wasver good since we had a function over at the Knotts...
More
So glad to hear you enjoyed your stay with us at the Holiday Inn Buena Park, and took advantage of our location near Knott's and Disneyland. In regards to your concern about our lounge hours -- yes, we do close weekdays at 11pm (due to limited demand after that time), but will stay open on weekends until midnight if the...
More
Just want to share my experience with this hotel. My family and with my friends family stayed 1 night on 25/12/2011.I have booked and paid for the hotel through agoda.com for 2 rooms but when we arrived on 25/12/2011 at arround 9pm to get our rooms from the reception they told us we have to pay for the rooms again...
More
First, let us apologize not only for your unhappiness with the hotel experience, but also for the delay in our reply as we were researching exactly what happened with the billing issue. We've been in contact with Agoda. It was the fault of our front desk agent in regards to the billing. Your reservation was made about 30 minutes prior...
More
We stayed one night after spending a busy day at Knotts Berry Farm. The hotel is in a perfect location for visiting the tourist spots in this area. The lobby is large and leads to the reception area, the lounge, and a restaurant. We tried the lounge and found it very relaxing, with a good staff, cold drinks and a...
More
Oh My! We've been in the process of updating/upgrading our rooms - we apologize that your coffee maker and lamp weren't working when you checked in -- but are pleased that we were able to quickly and efficiently address the issue (and get you your much needed coffee!!) Thank you for your comments and we hope to see you again...
More
We stayed here two nights as we had two boutiques to attend, one of which was at the hotel. I haven't stayed at a Holiday Inn for years, as they cost generally a little more than I'd like to spend.
This was what I thought was reasonable at $80 for a hotel near a destination, namely Knott's.
The room was...
More
Thank you for your comments and feedback. We are so pleased that you felt you got a great value during your recent stay and that our team was able to exceed your service expectations. We hope to see you again soon on your next visit to Orange County, CA.
More
Good location. Next to a Fudruckers which could be very bad for your health due to the sudden urge to live off burgers but generally there is a fair amount of stuff around the hotel and if you have kids you also have knots farm just a few minutes away. I had a slight issue with a package I had...
More
Thank you for taking the time to post your review. We are so pleased that you enjoyed the hotel, amenities, location, and service (with one exception). We will be addressing the issue you mentioned, as it is our goal to 'WoW' our guests in both service and amenities during each visit and each guest interaction. Thank you for your feedback...
More
We just returned from a 3 night family vacation to enjoy Disneyland and the surrounding area. Our room (#150) at this facility was clean and we were very satisfied with the helpful and courteous staff. A few comments that might assist future occupants include (1) the shuttle to the various parks is awesome but somewhat unpredictable. Although the schedule is...
More
While we are pleased that you appreciated our clean rooms and friendly staff, we would like to apologize that our shuttle was not as efficient as it typically is. the weekend of your visit, our shuttle bus broke down at Disneyland - this caused a bit of a back-up in our schedule. Be assured that the shuttle is in working...
More
I spent a week here with my friend last few days in September, beginning October 2011. The hotel has a very traditional look and is very clean, the hotel also provides free internet from the computers within the hotel.
There is a little shop near the reception that supplies things from essentials, snacks and souvenirs and is open around 12...
More
It sounds like you had an amazing and wonderful trip to Southern California; you enjoyed all that there is to do in the area. Thank you for letting us be a part of your vacation!
More
Spent a Saturday and Sunday night in September 2011. Very nice double room, up to date decor, good customer service at front desk.Bed was very comfortable and had great linens. Had breakfast in Ventana's and it was hot and tasty.
More
Thank you for choosing the Holiday Inn Buena Park and for taking the time to post your review. We learn and appreciate all reviews. Hope to see you again soon on your next visit to Orange County California.
More
big rooms and only minutes from everything. Would stay again.
More
We are so pleased you enjoyed your stay with us and found our location in Buena Park convenient to all of the Southern California attractions. Looking forward to your next visit to Orange County, CA!
More
244 Reviews
336 Reviews
62 Reviews
