checking in and out often is the weak link in hotel activity. clients are tired from travel or they are rushing to catch a flight. we had the most amazing experience. Emily the front desk client service representative (i made that title up) went above and beyond what she needed to do. she recognized frustration and provided service worthy of... more

This was a fine hotel. Nothing special, but given the age of the building they did a nice job keeping it clean and in good working order. The executive floor room was small and the service in the restaurant was a bit slow. Nothing bad or good overall, just a fine hotel. more

After receiving excellent service throughout a two week holiday touring California, staying at this hotel was a sad end to our trip. We were greeted by news that to park our car in the car park overnight would cost $16, If we hadn't been guests the charge would have been $8 as we were only at the hotel for 8... more

I've stayed at other Crowne Plaza hotels that have been very nice and welcoming. This is a tired building that exists for airport travelers from all I can tell. Service was spotty. I had all my heavy luggage loaded on the cart before the bellman offered to come and help. more

I had some trepidation about staying at this hotel after reading some of the reviews, but I was pleasantly surprised after I checked in. It's obvious that this hotel has gone through a renovation relatively recently, since the common areas and my room seemed up to date. Like others have written, it is true that it's very close to a... more

Our stay at the Crown Plaza was basically an intermediary overnight stop, whereby we would arrive in California around 9:00pm, sleep and pick up our rental car the next morning. In short, we needed somewhere cheap and comforatable to stay. The reviews for this hotel seemed to run the gamet, hence our expectations were fairly tempered, needless to say, we... more

Friendly, courteous staff who went the extra mile to help and make me feel welcome in San Francisco from my very arrival! The hotel was spotless, tidy and quiet - I heard NOTHING from outside (including planes or the nearby highway). Easy to commute between the hotel and the airport thanks to the courtesy shuttle that runs every 20 minutes... more

If you are not picking up a car after a long haul flight then try Crowne Plaza. Free courtesy shuttle, indoor swimming pool and good food. Going into San fran? Take the free shuttle to the airport and then on BART (a tad expensive but no parking hassels) more

very good location/I booked for King Size bed and specified non smoking thru Hotel.com and was told by the guy in the front desk that nothing available for non smoking and everything was sold out/ I quickly remember that I have my paperwork and shows standard/non smoking was reserved for me/then suddenly he change his mind and gave us a... more