We had high hopes when booking, based on other reviews. But room 612 is in need of a complete makeover. The room was stuffy and hot, with the ventilation unable to keep the room at a comfortable temperature during our stay. We opened the sliding door for fresh air, but then got outside noise.
The carpet was peeling away from...
More
The staff was friendly and accommodating. Tricia was very gracious, cheerful, and helpful. She could not have been nicer. In general, this is a great hotel. We would definitely stay here again. We were pleased with the spotlessness and size of the rooms. Prior to staying there we had an awful experience with a hotel near and the Embassy Suites...
More
Dear Valued Guest,
Thank you so much for your positive comments on Trip Advisor. We work hard to ensure our guests are completely satisfied such as you have encountered on your recent visit. We do wish to see you again in the future and please do not hesitate to let us know if there is anything special you would like...
More
We stayed at the Embassy Suites for 1 night, after flying in from London and before driving to Lake Tahoe the next morning. The hotel suited our needs well. It's convenient for the airport - we used the shuttle to and from, so we didn't need to pick up our hire car until the next morning. Having a living room...
More
Dear Valued Guest,
Thank you for taking the time to share your thoughts with us and are glad you enjoyed our hotel. We look forward to your next visit from London.
Best regards,
Embassy Suites San Francisco Airport Waterfront
More
Have always loved this hotel for a one night layover at SFO. You get the traditional Embassy Suites experience -- decent large breakfast (included), and of course the Manager Reception in evening. Nice sized suites, comfy beds, quality linens. 2 large flat screen TV's. Nice ergonomic desk chair so you can catch up on your internet based activities. Are the...
More
Dear Valued Guest,
Thank you for your positive comments regarding our hotel and we appreciate your business. Our entire staff lead by our exceptional front desk staff team strives for perfection and guest satisfaction such as you experienced.
We look forward to your next visit and please let us know if be can ever be of assitance.
More
We decided to stay at this hotel the night before our morning fligth. It is very well located, really close to the airport and has a really nice view. When we arrived we had a quick check in (we had made our reservation online previously) and he asked us if we had a car, if so he will give us...
More
Dear Valued Guest
Thank you for staying with us and providing feedback on your recent visit. We are glad you enjoyed the location and breakfast. We apologize for the issue with the television as these are relatively new flat screen TV's. We are in the process of upgrading our sofas as well as other pertinent areas in the hotel.
We...
More
Very nice stay for a one-night layover. The rooms are true two room suites with separate bedrooms. The bed was wonderfully comfortable. Updated, tasteful furnishings. Great lobby bar for the evening nightcap. Wonderful, hot, complimentary breakfast. Reliable airport shuttle. We had not a single complaint.
More
Dear Valued Guest,
Thank you so much for the wonderful comments regarding the Embassy Suites San Francisco Airport- Waterfront Hotel.
Many of our guests such as yourself are amazed at the perfect location we have being so close to the airport minus the airport noise and featuring a breathtaking waterfront view.
We look forward to your next visit and please...
More
Embassy Suites are generally cookie cutter places. Many have a spanish somewhat motif but all have the standard open atrium, two room thing, breakfast, etc.
I stay here often because of the location, easy on to highway 101, great views, etc.
Two places where the Hotel falls down. First is parking. There is a ton of it. If you go...
More
Beautiful views of the lagoon or the bay in San Francisco, Ca.
The Embassy has a terrific made to order breakfast. Food is great.
Lovely lobby !!!
More
Dear Valued Guest,
Thank you for staying with and we are glad you enjoyed your stay. We do have one of the best waterfront locations in the bay area as well as a complimentary full breakfast served by an incredible staff. We look forward to your future visits.
Sincerely,
Ernie Catanzaro, General Manager
More
My room was on the first floor, not far from the atrium. The noise level in the anteroom was atrocious, although fortunately the noise level dropped considerably in the bedroom.
There was some kind of event involving children going on the week-end we were there (a basketball tournament?) with dozens of school-aged kids running all over the hotel, atrium, and...
More
Dear Valued Guest,
Thank you for taking time out of your day to provide feedback. We apologize for the loud noise that weekend. Many of the surrounding hotels did have large groups in that weekend and sometimes it is a challenge to keep the noise level down with a group of children. However, what you experienced is not a norm....
More
We stayed there the night before our flight the next day. The hotel is very nicely located close to the airport with frequent shuttle services. Highly recoomend!
Pro: beautiful tropical garden in the center of the building; excellent breakfast with cook to order; afternoon manager reception is a very nice touch; large suite room with good ammenties; Flight information on...
More
366 Reviews
222 Reviews
432 Reviews
