This review is for Phase II, 1st Floor. Rooms were cleaner than I thought, was pleasantly surprised. Check in on Friday - 3rd Floor, Saturday check-ins 2nd floor, Sunday check-ins 1st floor. No Exceptions. Trust me you don't want the 1st floor unless you bring a nice sleeping pill that will make you unconsious for the night. The noise kept... more

There are such bad reviews of this site ~~ we were very apprehensive ~~ But were we pleasantly surprised by the Great overall resort and friendly staff and great amenities ~~ The 2 bedroom units have a cliff wall view apparently which is really upsettingto those reviewers but our 1 bedroom unit has a spectacular view of the Pacific with... more

Our room was better than expected after reading reviews. Room was very clean, everything worked. Staff was very unfriendly and unhelpful. more

We stayed in Riverra Phase 1. 1DB/1BA ocean view After reading the prev bad reviews, I went to check it out before taking my kids and grandmother there. The Ritz is it not, but is was perfectly decent, typical of what we've seen in beach bungalows. Kind of motel-6 quality furnishings, but clean and nice. The value is the view... more

My husband and I and 3 small children stayed in their "best" 2 bedroom corner unit. It was not clean; soiled furniture; air conditioning barely worked; refrigerator never closed correctly... and those are the good points. Beach is NOT safe for children; you must drive to San Clemente for a good beach. Bridge is not that close to cross over... more

This was a huge disappointment from the moment we arrived. Our expectations were high given this was rated so high by Interval. The elevators are pathetically slow and dirty. We did not get an ocean view so we were literally looking out the back of the hotel into the side of a hill within feet of our window. The carpeting... more

There are 3 "Riviera" Resort locations easily confused with one another, Riviera Shores, Riviera Spa & Resort Phase I, and Riviera Spa & Resort Phase II, so I am clarifying which this review is about. This is about a 2B/2B unit in Riviera Spa & Resort Phase I that I gave as a gift to my brother and his family.... more

We traded a beautiful time share unit in Hilton Head Island for this resort. There was no comparison. Our view was a sheer cliff about 10 ft. away from our balcony. Accomodations were adequate but cheap, rooms so small there was no room for doors to swing closed, plumbing problems. Definitely a location you did not want to spend much... more

Getting a room is next to impossible even though it's empty all year round. We stayed during Spring Break and the hotel wasn't even 20% full but for some reason our time share couldn't give us an extra night?!?!?!?!?? To top that off we asked for a late check out and they said they would let us stay till 10... more