This resort has gone down hill. It is under new management, Diamond Resorts. I don't know if this is a good thing or not. Doesn't seem to be at this point. This place although in a mice location needs some TLC. AC in the rooms is noisy as heck. Staff sucked big time..... I can't believe how slow and useless... More

The resort was so old I thought I had time-traveled back to 1980. I don't know if they were trying to go for Beachy Theme w/ the decor but it all came off as old (painted wicker, peach leather sectionals, etc.). The newest items in the suite were the TVs and the microwave. It was a relatively clear resort, so... More

We had a 1 bedroom on the 3rd floor overlooking the ocean. We were concerned about the train coming and going across the street as it was very noisy however, it stopped running during our sleeping hours. Great for walking and biking (can rent bikes at the resort) across the street. Our unit was great .... clean, comfortable and well... More

I was pretty worried about this place, as I booked it BEFORE reading the Tripadvisor reviews. So I was anticipating a hovel, prettymuch. It was actually really a great stay, with pleasant, kind staff and clean, tidy, quiet accommodations. I don't know all the lingo used by these timeshare people, so I can't tell you what "phase" I stayed in... More

If you trade in with Interval expect to get a view of a cement retaining wall. The place is across the street from the ocean, but the good view rooms must be reserved for people who have a way to complain like renters or time share owners. The walls are very thin and toilet flushes from other units sound very... More

We stayed in a 2-bedroom unit through Interval International, and were pleasantly surprised to learn at check in that we’d been upgraded to a beach-facing unit, which isn't available very often (in Phase II.) I’m glad we got so lucky, because the morning after check in we were able to relax on the patio to the sight of a family... More

This is a property that while older, has been maintained impeccably and is furnished adorably . Pillow top beds, jacuzzi tubs, two pool areas and separate pool jacuzzi 's for adults and families. I see from other reviews that people don't know the difference between a timeshare property and a hotel. Timeshares typically do not have things like, bellman, concierge,... More

Internet was extra -- VERY disappointing since it is considered part of accommodations almost everywhere these days. When checking in we asked about changing to a 'view' room and were told that Interval International specifically booked us with a "retaining wall view" (which I find a little hard to believe.) The postage stamp patio is within a couple of feet... More

Where do we start? NO WAY IN HECK IS THIS A 5 STAR resort! 1.) The staff, especially Carlos was incompetent, apathetic and treated us more like we were parolees checking in, than a guest staying at a time share. He quoted Monarch’s “Rules and Policies” like a record skipping on a turntable. 2.) The room smells like fecal matter... More