Very welcoming place. Christine was very helpful and sweet & showed alot of pride in their location (letting us know all the city had to offer, places for dinner, sights to see etc) when we checked in, even taking us herself to see the room to ensure it was to our satisfaction. The room was clean & tidy. A bit... More

Great place to stay with family. Larger rooms, as clean as most nicer hotels and resorts. Good staff, pretty good location, nice pool and hot tub. Had two rooms connected and had more than enough room for the five of us.

This BW hotel was a pleasant experience. The bed/pillows comfort was the by far the best of all the BW's we stayed at during our vacation. The hallways were decorated with attractive carpeting, lights and lots of nice paintings. The room was unusually large. The breakfast was limited although the chocolate croissant was excellent as advised by the extremely friendly,... More

We were looking for a hotel close to Santa Cruz and the Best Western Plus Capitola was perfect. The hotel looks fairly new and the overall complex is clean and well maintained. Upon checking-in without a reservation the front desk manager, Steve was very nice and accommodating with our request. The room was a king suite with a couch/sofa bed... More

We stayed at the hotel for one night visiting the area. The staff was really nice and we got a room that was rather big, good equipped with everything needed. It was clean and fulfilled our requirements for that type of hotel. The breakfast was better than the usual continental but kind of confusingly organized. But after some minutes we... More

Large, comfortable room with fireplace, couch, microwave, and refrigerator. Nice breakfast, including waffles and breakfast sandwiches; Nice touch---a guest laundramat. Very quiet, no outside, hallway or neighbors heard all night. Away from the beach but easy access to town and Santa cruz.

I stayed here in January 2013 while visiting friends in the area. I got an upgraded king room that had a seating area and a fireplace. Nice for the cool January mornings and evenings in SC. Rooms were clean, service prompt. Beds comfortable. The windows open which I like in preference to running A/C. Very little street noise. Parking is... More

We stay at the Capitola Best Western several times a year when visiting family. We first stayed because of the location - close to shopping, restaurants, beaches, yet off from the main tourist areas and quieter than Santa Cruz. Now we stay because of the reasonable prices (except for weekends in the summer), terrific staff, and comfortable, large rooms. The... More