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All 18 Carmel hotels »

Hyatt Carmel Highlands

4.0 of 5
120 Highlands Drive, Carmel, CA 93923
Slideshow
Amenities
Special offer
FREE Breakfast!
Ranked #5 of 18 hotels in Carmel
4.0 of 5 stars 304 Reviews
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304 reviews from our community

What travellers say about this hotel
  • Ocean views(11)
  • Hot tub(7)
  • Very nice(5)
  • Pacific edge restaurant(5)
  • Vacation Club(4)
  • Wood burning fireplace(4)
  • Living room(3)
  • Early evening(3)
  • Fitness center(3)
  • Only complaint(3)
Traveller rating
    149
    71
    27
    26
    31
Only show reviews for Family (38) | Couples (133) | Business (7)
Date Rating
HBbeachmom
California
2 reviews
5 of 5 stars Reviewed 15 February 2012 NEW

We own a timeshare at the Hyatt Carmel Highlands. It is first class all the way. The units are nicely appointed and intimate. A perfect place for a romantic getaway, but we have also brought our two kids (in a 2-bedroom unit) so it works for families as well. The staff is very nice and helpful. Many months of the... More

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review
19 February 2012

We are glad you enjoyed such a wonderful, memorable stay with us! We truly hope you visit us again. More

sfcvacations
Bay Area, California
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 13 February 2012

This place is easy to review: Spectacular views great rooms great lounge with great staff great overall staff terribble breakfast. worst pancakes, had to be out of a box and barely warm food. with no concern from the waiters or manager. Use the in room kitchenette for you breakfasts. More

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review
19 February 2012

We are happy you enjoyed the wonderful property and stunning views, and we are so sorry you did not enjoy the breakfast and that you did not receive good customer service regarding this. We will look into your comments to ensure this does not happen again. Thank you for taking the time to review. More

JimLag
Chicago, Illinois
Contributor
11 reviews
2 helpful votes
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

Just completed a 1 night stay in late January @ the Hyatt Carmel Highlands. We stayed in an ocean view room. The room had a wood burning fireplace fully loaded and ready to lite. It also had a balcony looking out to the pacific ocean. The room size is very nice and the bathroom layout is nice with a seperation... More

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review
10 February 2012

We are so glad you enjoyed your stay with us. We try to provide amenities to make your visit as comfortable as possible, and we are glad you enjoyed them. We hope you visit us again to enjoy the beautiful property and the stunning views. More

pjmorrison
San Jose, CA
Senior Reviewer
9 reviews
2 helpful votes
5 of 5 stars Reviewed 6 February 2012

We are timeshare owners, so we have the opportunity to visit this property every year. I absolutely love this place - we have a one-bedroom townhouse, with a full ocean view of Yankee Point. There is NOTHING like waking up to that view every morning, and watching the sunset each evening. One pleasant surprise this year is the fact that... More

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review
10 February 2012

We are happy you are able to visit us regularly! If you ever have any issues with house keeping, please do not hesitate to call the front desk and we'll be happy to assist you. We look forward to your next visit! More

Brenda T
San Francisco, California
1 review
1 of 5 stars Reviewed 2 February 2012

Besides no hot water in my bathroom sink, the coffee maker did not work. I was in Room 513 and I could hear every move that other guests made in the 2 rooms above me, I could even hear them snoring. There was supposed to be 3 hot tubs on the property and only one was working and it was... More

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Roomfreak
Sydney, Australia
Senior Reviewer
8 reviews
15 helpful votes
4 of 5 stars Reviewed 29 January 2012
3
people found this review helpful

This is a fantastic location. I am sitting high on the hill in an ocean view room with an unobstructed view of the Pacific Ocean looking at sea otters feeding (with binoculars). I have stayed in hundreds of hotels and this (in view terms) is among the best. The issues - pricey and the dam wireless Internet connection is less... More

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review
4 February 2012

We are glad you enjoyed the beautiful location. as well as the dining and wine selection! We hope you visit us again soon. More

Kotsanfrancisco_Ca
san francisco, Ca
Reviewer
3 reviews
3 helpful votes
5 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

We love this place!! We unfortunately came in one day earlier than our reservation (our mistake). Stephanie, manager, and the other members of the front desk made us feel welcome,gave us drink vouchers, and made a snafu into a minor "hiccup". More

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review
4 February 2012

We are happy we were able to accommodate you before your reservation and that you received the excellent service we pride ourselves on. We truly hope you enjoyed your stay and that you will visit us again soon. More

Wesnile
New York
Senior Reviewer
9 reviews
5 of 5 stars Reviewed 28 January 2012

Fantastic hotel, definitely get an ocean view room - well worth the extra money. We had an amazing view of the ocean, a wood burning fireplace and a very comfortable bed. the breakfast area has amazing views and the lobby, bar, and common areas were unreal. Glass floor to ceiling windows overlooking the Pacific, two humungous fireplaces with plenty of... More

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lauranlauren
Contributor
18 reviews
8 helpful votes
4 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

We spent the last night of our honeymoon at the Highlands Inn ...largely because I remembered it as the most romantic place in the world from a visit about 15 years ago. Not much has changed, but actually, plenty has changed. It's a Hyatt now, and apparently a time share property. We were able to secure an ocean view room... More

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review
5 February 2012

We are happy that you chose to spend the last night of your honeymoon with us, and we are so sorry for the lack of acknowledgement for your honeymoon. Thank you for your feedback regarding your experience. We appreciate you taking the time to review and we sincerely hope you will consider visiting us again. More

DLB7031
Scottsdale, Arizona
Senior Reviewer
6 reviews
5 helpful votes
5 of 5 stars Reviewed 21 January 2012

Our good friend recommended this location for our visit to Carmel. I don't think that we could have found a more perfect place to stay. The view from our suite was unbelievable. The accommodations were stellar. The only suggestion I would have for the resort is to make sure that the room is pre-warmed. We arrived to a very cold... More

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review
5 February 2012

We are glad you had a wonderful stay with us- we apologize for the chill. The central coast can get very chilly! We are thrilled that you enjoyed the view and we hope you will visit us again. More

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Hyatt Carmel Highlands Also Known As

  • Highlands Hotel Hyatt Carmel
  • Hyatt Carmel
  • Carmel Highland Inn
  • Carmel Hyatt
Address: 120 Highlands Drive, Carmel, CA 93923

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Hyatt Carmel Highlands
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