This was the worst hotel stay I have ever had. I have stayed in other Best Westerns through out the United States. The first night the hot water was shut off then, on the third night the hot water was shut off again. Too make things worse, I went to complain about hot water issue, the front desk (Manager) used... more

This hotel is well kept. Rooms are clean and everything works fine. I have stayed in this hotel multiple times and never a problem, The staff is friendly and helpful. The location makes it perfect to visit my relatives and do the San Diego attractions all at the same time. more

I've always seen this Best Western, but never thought too much of it. After staying there I was thoroughly impressed. The customer service was excellent! The staff was so friendly and attentive. They really went above and beyond. more

If you are looking for five-star amenities such as an on-site world class restaurant, delivered dry cleaning, masseuse, etc., along with luxurious surroundings and exquisitely landscaped grounds then no, this hotel is NOT the property for you. However, if you are travelling for business and require a clean, quiet, well-maintained, well-managed, comfortable room to bathe and sleep in...along with an... more

While the location is off the beaten San D path (and on a varied commercial roadway) it worked for us to visit family in east Chula Vista and also head north for the San D sights. Manager and staff were great. more

the inn is set at a convenient place. downtown san diego is a few miles north and mexico is just less than nine miles south. the inn itself looks presentable and its quite bigger than i expected. the customer service is welcoming. more

Didn't expect to find such a great hotel in a not so good neighborhood. The hotel was CLEAN and BIG. THe beds were wonderful. The breakfast was great and they have internet service until 10 pm. It is right next door to Carl's Jr so you could walk over if you need something to eat. They staff was great to... more

I read the preceding reviews and was at first a little nervous at staying in a seedy area. I was lost trying to find the hotel, but the agent who answered my call directed me with a few bumps. Check in was very smooth and professional. The hotel room was very clean and everything in working order. There was plenty... more

I read the trip advisor reviews prior to booking this hotel but I liked that it is close to Tijuana and San Diego without the cost of San Diego hotels. My reservations some how got "cancelled" but they tried to accommodate us. The neighborhood is not as bad as some reviewers stated. The ice machine was broken both days of... more