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Best Western Heritage Inn


Hotel class 2.0 of 5
4600 Clayton Road, Concord, CA 94521
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Reviews you can trust

75% Do not recommend
2.5 of 5 stars 17 reviews
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All (17)
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[ Date ] [ Rating ]
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4 of 5 stars
So. California
25 Nov 2009 | Trip type: Family

We arrived to the rythmic beats of cumbia music and the police arriving for a party in the meeting room at the motel. There were a lot of partygoers staying at the facility, so there was a lot of intermittant noise until about three in the morning. Having said this, it is a nice place...just avoid party nights. more

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1 of 5 stars
Phoenix, AZ
24 Oct 2009 | Trip type: Business

If you need a place to flop for a quick over night stay because you don't want to sleep at a rest area this is the place for you. If you expect customer service of any kind...stay clear. A simple question of where is there a working ice machine or when will the internet be working turns into a battle... more

No Good
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1 of 5 stars
California
10 Dec 2008

The hotel was booked to near capacity, so there was no hot water. This is well-known to the employees at the property. They just shook their heads and apologized. Otherwise, the employees were very accomodating and tried their best. Breakfast was great. However, it is very difficult to get past the fact that you cannot take a shower, bath, or... more

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1 of 5 stars
pacific nw
1 Aug 2008 | Trip type: Family

What a horrible experience, smart mouthed general manager, cobwebs, dirty doors, fleas, and the icing on the cake the person dumping the old couch at the dumpster just across from our room. It was a horrible experience, do your self a favor, save your money and go to a motel 6!! more

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1 of 5 stars
Vancouver, BC
17 Jun 2008 | Trip type: Family

From a distance, it looked great. Nicely landscaped, good pool. But then we opened the door to our room and were bombarded by the smell of old cigarettes (it was supposed to be a non smoking room), that I think was emanating from the curtains. The room was old and shabby. The bathtub looked like it had some sort of... more

bedbugs
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1 of 5 stars
San Francisco
19 May 2008 | Trip type: Business, Couples

nice hotel, good breakfast, quiet but my wife & i woke up with bites all over us. still waiting to see the response. more

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1 of 5 stars
Los Angeles, California
6 Aug 2007
1
person found this review helpful

TV broken, Internet connection down, unhelpful staff w/ no follow through. Non-Smoking rooms smell like smoking rooms. By far the WORST Best Western I have ever stayed in. Will not stay there again...would rather sleep in my car. And they are typically a safe bet in terms of short stay hotels. more

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5 of 5 stars
concord
27 Nov 2006
1
person found this review helpful

On behalf of the Hotel, I enjoyed my entire stay at this location.The Front desk Staff should give seminars on Customer Service! They were great. The breakfast that the hotel provides is more than adequate. I highly recommend this hotel, not just for the price, but also for the great service they provide to all of the guest's.The rooms are... more

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1 of 5 stars
Concord, CA
18 Oct 2006 | Trip type: Couples

Dirty. All furniture in the rooms broken. Motorcycle gangs. Noise. Stay away from this dump. more

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4 of 5 stars
California
6 Aug 2006

We stayed here June 2006. The room was clean and okey. The pool was fine. The office attendant was very helpful when we had an inquiry, and when I thought I left something in our room after I turned in the key, I asked one of the cleaners to open the room for me, and after I showed her my... more

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Best Western Heritage Inn Also Known As

  • Best Western Concord
  • Best Western Heritage Hotel
  • Concord Best Western
Address: 4600 Clayton Road, Concord, CA 94521