Last week i've got a chance to take my wife and kids for a little break away from work and got to stay at this hotel. I know that there is lots of Korean owned hotels in desert hot springs and wasn't to thrilled to visit. But the visit was better than what I've experience previously. At first I wasn't... more

The hotel is nice but the service is bad. There was one particular person named Roy (apparently the owners son or something) that treated everyone badly. He was such a you know what to everyone especially to the employees. Stay away from here, lousy service. more

i would not go there if all of workers treat me as their operator, very unprofessional attitude. when i call for rate, she's like, 'ugh.. here is your total, OK??' you just loose another customer~ more

I stayed at this hotel several times before, but clearly the new management has a different idea of customer service. Our friends and us took two rooms: both bathrooms were dirty (hair on the floor, soap in the sink, no towels, dirt on the mirror). When we asked for towels, we were given two for each room, because they "had... more

What a disappointment! This place looks so good from the outside, but once inside, it's a dump. To start things off, when we checked in at 4PM, they checked us into a dirty room! When we finally got in to the room, it was clean, but very bare bones. Let me just list the problems: No blanket on the bed,... more

Outside: When my family first arrived, we saw a very nice frontal view. Doors and the lobby are very well taken care of, hell, even the pool looks nice. When you look closer, you'll see on the mock fireplace where a golden calf sits, 3 feet away from a mock Chinese huge vase, 3 feet away from a Christmas tree... more

The ownership of the hotel has been changed recently, and the new owner began to renovate it. Unlike in the past, the room and spa were clean and the service was acceptable. The hotel still needs a restaurant. more

We arrived Crystal Hotel Spa and Resort on Christmas day, our first impression was this was simply once a great facility that has simply gone down a slippery slope. It is very obivsious the resort is seriously understaffed. The resort complex is huge, the facility was not properly keep up. The parking was full of debris, the corridors has many... more

The hotel looked abandoned and needed a lot of TLC although the hot tubs outside and the indoor Japanese bath were enjoyable. We had an in-room Jaccuzzi tub and it was nice especially late at night. They have plenty of really nice and hot mineral water coming out of the shower. Although the spa and bath experience was nice and... more