I have stayed at this Inn numerous times. I have always had excellent customer service. The management has always exceeded expectations. There has never been a problem with cleanliness or lack of toliet paper. :) The new management is overly helpful and always attentive to my needs. I am comfortable and at ease when I stay at the Inn. The...
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I felt I needed to review this time (my third stay here since last August). Each time the service has lessened. The first time was very nice, relaxed, attentive care. Now, with new management, seems you have to ask for everything. I was there last week and was barely spoken to at check in; no welcoming attitude, no smiles; very...
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Dear Guest, Although we greatly apologize you did not feel the welcome you should have received, upon your arrival i did recognize you as a return guest by saying welcome back. We even had a discussion about how this would be your last visit with us this year because your grand child's sporting season was coming to and end. We...
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My husband and I wanted a room with a bathtub for a couple of days while scouting properties in the area. Since we live on our boat having a tub is a luxury. The room was small but perfect for our needs and the price was right. Large bathroom and great enamel tub. Clean, clean, clean and the bedding was...
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Dear Guest,
We completely empathize with your response regarding the heating unit in your room. Although these units are top of the line they Unfortunately do not equal the ease and comfort of central heating. We have addressed the issue you had with the heater and it is now resolved. We greatly appreciate your feedback on your stay and look...
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Stayed one night and had a wonderful experience. Friendly staff, Very clean and stylish rooms. Lovely surroundings. Try them, you won't be disappointed. Very close to town, waking trails all around for you and your dog!
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The inn has a very nice quaint look about it from the outside and there are NUMEROUS good things about it but there are some very dissapointing aspects as well.
It is CLEAN CLEAN CLEAN ! The bed is room #5 was comfortable, the bedding soft and warm, amble towels and it did have a microwave and small refrig. The...
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We greatly appreciate your feedback, as it is valuable information that keeps us striving to do our very best to accommodate our guests and ensure they have a wonderful experience at our Inn. We offer a standard queen room for those on the go or do not require a large space or kitchenette. We are quick to resolve and accommodate...
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We enjoyed our holiday with family in Grass Valley, CA and one of the few locations in town was the SMI. It is in a very quiet part of town, about 5 blocks to the quaint old town section and the Cornish Street Fair was there for the holidays. All very fun. However, the room was overtly small (albeit nicely...
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This establishment charged my account $250.00 after the stay for allegedly smoking in the room. Derek stated he had pictures and when sent to me for review, I saw food debris, not cigarette ash. I smoked outside the room only. Derek indicated a heavy smoke smell in the room, but apparently it did not trip any alarm. The pix sent...
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We pride ourselves in being the cleanest, nicest and most comfortable place to stay in the Grass Valley area. That is why we have a strict no smoking policy in all of our rooms.
We only use the more expensive non toxic, earth friendly cleaners in our rooms to accommodate people with sensitive skin and allergies.
When someone smokes in...
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I stayed here for 2 nights for a wedding celebration nearby. The room was spotless and pleasant, with a very comfortable bed and nice linens. I booked last minute and was given a great rate of $99 per night. The room included a nice TV, coffee maker and closet area. The bathroom was clean and roomy. The inn was full...
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We stayed here for one night while we visited friends and were impressed. Our room was spotless and a great value at $99. Plus, they didn't require a two night minumum on a weekend. I am not in to impersonnal Holiday Inns and such. I was impressed how comfortable this place was. So I was willing to overlook the traffic...
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We stayed here one night in August after a full day of visiting the Nevada County Fair. ( Annual county fair highly recommended for a real Americana Experience. Very well kept Fairgrounds among tall Pines with a variety of exhibits and attractions.)
I booked the Sierra Mountain Inn directly with Phil in advance of our arrival date based on reviews...
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Thank you for your review., we also have large 2 bedroom units with 1 or 2 bathrooms, King bedrooms, some with kitchenettes, also a large cottage with full kitchen and living room so you can spread out in luxury, we only have two of the small rooms you stayed in. we are only 3 blocks from town with several great...
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60 Reviews
48 Reviews
