The guy called Jimmy is very rude. Be careful of their extra charge after you paid. We never had this experience after one month we got billed with extra one hundred bucks. They gave us some strange list with strange words. When I called him, he even hung up the phone. Be careful of signing any paper with them, they... more

Well just got back and i have to say, the house was nice and clean for the most part, but the customer service was awful!!! we checked in on thursday, i left messages for the manager on fri, sat and sun and no call back, finally i got a hold of him after i was already home, and he was... more

I always contact Serenisea myself. We have used them for the last 5 years and love the properties. Yes the main cottages are too rustic for us so we always stay in the private homes. The White House and Serendipity to be specific. Yes the main office again is very rustic but the homes are fantastic. We usually stay at... more

Stayed at Serenisea cabin 5 for two nights. Cabin was rustic in a nautical way, but nice and clean. They however could use a new mattress in the master bedroom and the front room tv had issues. It was however a very peaceful stay. Whales were migrating north for the summer and you could see them from the deck witch... more

I must concur with many of the other reviews- the customer service was terrible- rude and unfriendly. There are so many other,better places to stay so don't stay here. more

Upon arrival with my 2 baby boys, husband and in-laws, we were informed the house we picked to stay in (2 months earlier) did not have enough water for all of us to shower, drink, wash dishes, etc... They said that a bath for the kids could use up our water allowance for the day because of broken pipes. We... more

The main house of this property is nice with a decent view (mainly of the cliff and not the ocean) and deck but it looks to be poorly furnished and it is right next door to another house which is lived in. As for the two smaller cottages - they are horrible! The bedrooms are so small you can barely... more

A group of my friends booked a private vacational rental home through Serenisea to attend a friend's wedding three months in advance. Three days before the wedding, we happened to look the home up a website and found the day we thought we'd rented the house for was still available. I called the company and discovered that they had us... more

I've booked with Serenisea 5 times. Only once did I have a problem. The spa's thermostat was broken. Every other time was great and reasonably priced. Gualala is gorgeous! Customer service was friendly every time. more