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Best Western Laguna Brisas Spa Hotel


Hotel class 3.0 of 5
1600 South Coast Highway, Laguna Beach, CA 92651
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Reviews you can trust

74% Recommend
3.5 of 5 stars 101 reviews
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All (101)
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1 of 5 stars
dana point
21 Nov 2009 | Trip type: Couples New
0/1 found this review helpful

beware of this hotel very rude man working around 1am in the morning made resv through priceline my conf paper says to call hotel with any request man would not take any request said i had to call priceline informed man on the phone that i just want to req 2 beds he would not spoke to priceline said i... more

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1 of 5 stars
Las Vegas,Nevada
7 Nov 2009 | Trip type: Couples
1/2 found this review helpful

When we called the hotel to inquire about the room prices they gave us a price for the type of room we were looking for.When we got to the hotel 15 minutes later they charged us more than 10% extra for the same room./After we told them we just talked on the phone and agreed on a lower price./ We... more

Management response from
dsg92651, Director of Worldwide Sales & Marketing

It is unfortunate that these travelers felt they had such an experience, however our employees did follow the proper procedure. Callers MUST guarantee their reservation at the time of the booking with a credit card to hold the room and the rate. Should the caller choose NOT to hold the room (as in this case), the caller is advised that...

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4 of 5 stars
Brea, California
1 Nov 2009 | Trip type: Couples

We stayed one night for our anniversary...great location with a beautiful walking beach in view & just across the street. Nice room, good value, okay continental breakfast ( have had much better at Best Western Bishop CA). The only problem was at about 1 am right outside our room CalTrans began jack hammering @ every 30 minutes on Pacific Coast... more

Management response from
catta123, Director of Worldwide Sales & Marketing

Thank you so much for your compliments and comments. Happy Anniversary once again as well! We, too, were very much disappointed in not being notified of the actual times and dates of the street resurfacing until after it had begun. We attempted to get a schedule and explanation from the City of Laguna Beach but were told it was out...

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3 of 5 stars
Oshawa, Ontario, CANADA
28 Oct 2009 | Trip type: Family
0/1 found this review helpful

The hotel was ok, but not up to par with a Best Western and not as nice as I expected for the price we paid. This was the most expensive hotel we stayed in during our 2 weeks. We only spent 3 nights here and I wish it was less. By far the smallest room and most uncomfortable beds, even... more

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4 of 5 stars
Southern California
7 Sep 2009 | Trip type: Family
2/3 found this review helpful

Needed a break from the neverending inland heatwave and smoke from the ongoing forest fire in our respective cities in Southern California so we headed to Laguna Beach for a few days over the Labor Day Weekend. I took a chance and booked this hotel over the much touted Laguna Riviera. Instead of crowding myself and my adult kids into... more

Management response from
dsg92651, Director of Worldwide Sales & Marketing

Thank you for staying with us here at the Best Western Laguna Brisas. We hope to see you again soon!

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5 of 5 stars
Los Angeles, California
22 Aug 2009 | Trip type: Family
2/2 found this review helpful

I booked this hotel at the last minute in order to salvage a promised beach trip to my 11-year old daughter. Fires up the northern coast of California messed with our planned trip so instead we headed south. The first room I was given was on the interior of the hotel. It was depressingly dark. I ordered my family not... more

Management response from
dsg92651, Director of Worldwide Sales & Marketing

Thanks for staying with us, Debbie! Your compliments are very much appreciated and truly motivate our staff to even further exceed our guest's expectations. Please come and visit again soon! - dsg

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5 of 5 stars
newportbeach
19 Aug 2009 | Trip type: Couples
2/2 found this review helpful

We came here because of Marciena Spa... they referred us to this hotel and set us up with a fantastic couples package, including massages, private Eucalyptus steam room and champagne with chocolate dipped organic strawberries. The services were the best we ever received at a spa and the hotel was quaint, clean and the jacuzzi tub was the best. We... more

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4 of 5 stars
OC, CA
20 Jul 2009 | Trip type: Couples
2/2 found this review helpful

It is a Best Western, so if you want the Ritz Carlton, stay at the Ritz. That said, it is the best find in Laguna Beach. Some of the rooms have big (for 2 or more) jetted tubs in the room, the beds are comfortable, there are peek-a-boo to good views (depending on the room) of the setting sun over... more

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4 of 5 stars
Las Vegas
15 Jun 2009 | Trip type: Family
2/2 found this review helpful

Several years ago when overtime was good I promised my daughter a trip to Maui for a graduation trip. Fast forward to the present. Overtime not so good. No Maui. We needed a budget trip from our home in Las Vegas that consisted of ocean, palm trees and pelicans. This was our first trip to Laguna. We loved it. This... more

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1 of 5 stars
o.c.
12 May 2009 | Trip type: Couples
2/6 found this review helpful

my boyfriend got this room for me (oceanview jacuzzi suite) for my birthday and easter. we stayed here because its so close to the beach without having to pay 300 a night for a room. Well i guess you get what you pay for. Everything was fine until we woke up easter morning to go get breakfast. We came back... more

Management response from
dsg92651, General Manager

A remark regarding an employee's physical appearance is not only unrelated to the issues but is meanspririted and malicious. On the morning of the guest's departure there were some drops of water that fell from the cieling due to an overflow in the room above. The room was checked and found the carpet slightly damped. To the best of my...

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Best Western Laguna Brisas Spa Hotel Also Known As

  • Best Western Laguna Beach
  • Laguna Beach Best Western
Address: 1600 South Coast Highway, Laguna Beach, CA 92651