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Comfort Inn Irvine Spectrum


Hotel class 2.0 of 5
23061 Ave de La Carlota, Laguna Hills, CA 92653
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Reviews you can trust

63% Recommend
3.5 of 5 stars 19 reviews
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All (19)
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[ Date ] [ Rating ]
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1 of 5 stars
Virginia
7 Oct 2009 | Trip type: Business, Solo travel

On 9/26/09 I visited the Laguna, CA area for a weekend. My room was disgusting (human hairs in the bed!) and the shower didn't work. I try to stay in Choice Hotels for the points advantage and fell across this hotel through their website. When I arrived at the address I was pleased with the central location. I was early... more

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5 of 5 stars
Alabama
23 Sep 2009 | Trip type: Friends getaway

Two couples stayed two nights at Comfort Inn Irvine Spectrum upon our arrival at Santa Ana airport beginning a three-week tour of California. We were thrilled that it was just minutes away from the airport, wonderful food, and the first stops on our itinerary. In fact, we liked it so well that we booked it again for one night before... more

Management response from
CA448, Front Office Manager

We thank you for your kind words and appreciate your recent stay with us.

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4 of 5 stars
bolm, switzerland
25 Jun 2009 | Trip type: Couples

we stay here and go shopping to nearby shopping mall. very big use the discount for free vat 11 percent off. three big shopping malls nearby. hotel have good breakfst its free and service is good. one person speaks french at hotel so easy to talk to no german. more

Management response from
CA448, Front Office Manager

Thank you for your kind words. We are very lucky to have so many shopping choices available to us in our area. We look forward to seeing you again.

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5 of 5 stars
phoenix
23 Mar 2009 | Trip type: Couples

I must say I really liked the people at the desk. Everyone was so friendly and helpful. I stayed here for three nights, it was not too busy so I got a lot of attention from the staff they were courteous and gave out good directions. The rooms were adequete and clean. The only thing they need to work on... more

Management response from
CA448, Front Office Manager

We thank you for your kind comments. Our strive to ensure our guests are satisfied with service and accommodations. We look forward to seeing you again.

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1 of 5 stars
USA
7 Jan 2009 | Trip type: Solo travel

I am a Choice Privileges member and have usually always enjoyed my stays at Comfort Inn locations across the country. Unfortunately, I cannot say that about this property. I stayed 3 days, mid-week and was extremely disappointed with this property. The room was clean...that was about all I can say to recommend it. There was a fridge but no microwave-in... more

Management response from
CA448, Front Office Manager

Let me apologize for your stay experience. Let me assure you our staff has been trained to ensure that you enjoy your visit to Laguna Hills. We have addressed your concerns to ensure that this does not occur again. Please allow us another opportunity to serve you.

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4 of 5 stars
San Francisco, California
7 Aug 2008 | Trip type: Business, Solo travel

I was looking for a place to stay in the area. Some of the reviews scared me a bit, but other nearby hotels I was considering had even more terrible reviews, so I ended up choosing this one. I think remodeling is done. The bathroom looks all new, a new tub and granite shower walls. My room was pretty spacious.... more

Management response from
CA448, Manager

We thank you for your kind comments. Our renovations have now been completed and we welcome you to visit us again as we have made several changes to our breakfast option to make your stay even more enjoyable.

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1 of 5 stars
Dearborn, Michigan
30 Dec 2007
1/1 found this review helpful

My stay at the Comfort Inn Irvine was the worst hotel stay I have ever had. I arrived at the hotel at the correct check in time, but was told the room would not be ready for an hour. Two hours later, we were allowed to check in. The bathroom was filthy. I could tell that somebody had used the... more

Management response from
CA448, Front Office Manager

My sincere apology in regards to your stay experience. Our inn has completed its renovations and many guests are praising the look of our new rooms. Please be assured your comments are taken seriously and we have implemented steps to assure workers do not begin early in the mornings.

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4 of 5 stars
Hemet
19 Apr 2007
1/1 found this review helpful

I have stayed at this hotel and agree with some of the comments. It is in a great location, the staff is friendly and they are trying to make things better. This place has been under construction for over a year. AGAIN A WHOLE YEAR. I have been a frequent visitor for the past two years and have stayed during... more

Management response from
CA448, Front Office Manager

We thank you for staying with us over the years and appreciate your business. Our renovation was to last a shorter period, however it lasted longer than expected since more was added. Our renovations are completed and we thank you for loyalty over this period.

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1 of 5 stars
Kansas City, MO
30 Aug 2006 | Trip type: Couples
0/3 found this review helpful

My wife and I stayed at this hotel on Tuesday and Wednesday, August 22 & 23. We stayed in room 108. During the evening of Tuesday, August 22, we were out at the pool, sitting with our feet in the 'hot tub'. As we were sitting there we saw a large rat run along the inside perimeter of the main... more

Management response from
CA448, Front Office Manager

We thank you for your comments. We have a service that does our pest control.

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1 of 5 stars
22 Jul 2006 | Trip type: Business

I stayed here for 4 nights - on business. Many from my company also stayed here. The motel - it is a motel - is in the process of updating some of the rooms - v e r y s l o w l y -. I did not have an updated room. There is no closet - you hang... more

Management response from
CA448, Front Office Manager

We completed an extensive makeover at the inn. We appreciate your comments and suggestions and have redesigned all guest rooms and bath areas including all public areas. Please come visit to see the new changes.

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Comfort Inn Irvine Spectrum Also Known As

  • Comfort Inn Laguna Hills
  • Laguna Hills Comfort Inn
Address: 23061 Ave de La Carlota, Laguna Hills, CA 92653