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Comfort Inn & Suites

2.5 of 5
1825 West Avenue J 12, Lancaster, CA 93534 (Formerly Holiday Inn Express)
Hotel amenities
Comfort Inn & Suites
Ranked #3 of 13 hotels in Lancaster
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42 reviews from our community

    Trip type
Traveller rating
    22
    12
    3
    3
    2
Date Rating
Long Beach
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 7 May 2013

The Inn is immediately off the Freeway, but the 3rd floor room with carpeted hallways was so quiet we heard no external noises inside or out. The room was large and clean throughout. But what impressed us were the extra touches. For example. The big basket of oranges on the check-in desk and the decorative fountain in the lobby. We... More

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gm_ca824, General Manager at Comfort Inn & Suites, responded to this review
21 May 2013

Thank you so much for taking the time to complete a survey about your stay with us.. Your feedback is always welcome and helps us to continue to improve . We look forward to having you stay with us again. More

Prescott Valley, Arizona
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 16 April 2013

First of all, I want to say that the rooms are nice, clean, and well appointed for the price range. My problem with this hotel was the rude treatment I received upon check in. It seemed like I interrupted the young man's night when I showed up a little after 8 pm. The disinterested employee gave short and vague answers... More

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gm_ca824, General Manager at Comfort Inn & Suites, responded to this review
17 April 2013

Mark, First let me say that I am so sorry that your check in was unsatisfactory. I do not approve of any of my front desk agents to be rude or unattentive to any of the guests. I will speak to the young man who checked you in and we will train alittle more on greeting and makiing sure each... More

San Jose, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 9 April 2013

Though Lancaster, CA is not on most people's must see list, I can recommend this place if you find yourself there. It has one if the better breakfasts included, rooms are clean and well appointed, staff is incredibly friendly and helpful, and every room is available to dogs. The latter is important for me. It's biggest downside is location: on... More

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gm_ca824, General Manager at Comfort Inn & Suites, responded to this review
11 April 2013

Thank you so much!!! We love to hear feedback from all of our guests, It certainly is nice to hear that you enjoyed your stay we loved having you. More

Las Veags
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 8 December 2012

We have stayed at MANY on the road facilities, but none measure up to the warmth and comfort of this Comfort Inn & Suites. Esther and LaDonna make you feel as welcome as coming home to your own house. The breakfast prepared by the staff is served hot and delicious and far above the usual "Continental Breakfast" served by most... More

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gm_ca824, General Manager at Comfort Inn & Suites, responded to this review
11 December 2012

Thank you! We want all of our guests to feel like they are coming to their home away from home. We look forward to seeing everyone come back, and yes Ladonna and Esther remember . It's always nice to hear them call out hello to guests walkiing in. You are like family to us. And we so greatly thank you... More

Germantown, Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 December 2012

This hotel is centrally located to all of the attractions and shopping in the area. Great staff here, espeically LaDonna (front desk). The hotel is very clean and comfortable. Breakfast was great! Staff is very friendly and helpful. I would definetely recommend this hotel to anyone traveling in the Palmdale / Lancaster area.

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gm_ca824, General Manager at Comfort Inn & Suites, responded to this review
6 December 2012

Thank you! I have the priviledge of working with an incredible staff. LaDonna as well as all my others take the time and make the effort to acknowledge each and every guest that comes through our doors, She also lives up to our standard of making every guest feel like they are coming home. I so appreciate your comment and... More

Lancaster, California
1 review
5 of 5 stars Reviewed 25 November 2012

Esther at the front desk has good customer service, Helped me sign up for the choice awards program. She also assisted me with staying over another night. I was not sure exactly how long I would need the room and she talked me into staying again. kudos to Esther

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gm_ca824, General Manager at Comfort Inn & Suites, responded to this review
27 November 2012

Thank You!! Esther is indeed a great front desk agent, It is nice to read a job well done from guests . We look forward to seeing you again. More

Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 25 November 2012

My wife and I stay at the comfort in at least once a month and we are greated by name when we check in. The staff is friendly and helpfull. The rooms are clean and comfortable. We have enjoyed the pool/jaccuzzi a few times and the grounds are clean and secure. We like to get up and have a free... More

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gm_ca824, General Manager at Comfort Inn & Suites, responded to this review
27 November 2012

The Staff and I thank you for your wonderful review, I as a General Manager am always pleased to see a guest smile and enjoy their stay. We look forward to seeing you again. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 September 2012

My stay at Comfort Inn Lancaster was the best. As Front Desk Agent, Esther was extremly helpful with my extended stay. I was not sure how long I would be staying, so Esther made the reservation holds as I needed, then processed them as I indeed stayed those nights. Seeing the smile on her face early in the morning as... More

Was this review helpful? Yes 1
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review
20 September 2012

Thank you for your wonderful review! It is a pleasure for me as General Manager to see that a staff member has done a job well. I look forward to seeing you again on your next visit to the antelope Valley. More

Trabuco Canyon, CA
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 8 August 2012

We stayed at the Comfort Inn and Suites for a softball tournament in July. Please be careful if you book this hotel as the hotel has smoking rooms. I made a mistake and booked a smoking room on accident. Luckily there was a cancellation the day we checked in and we were able to upgrade to another room. The staff... More

Was this review helpful? Yes 1
comfortinnlancaster, Manager at Comfort Inn & Suites, responded to this review
20 September 2012

Thanks for taking time to write your reviews. We truly appreciate your business. Best Regards, Comfort Inn Lancaster Team More

Vista, CA
Top Contributor
117 reviews 117 reviews
55 hotel reviews
Reviews in 54 cities Reviews in 54 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 25 June 2012

While above average, it still has some issues. I had asked for a top floor room but when we arrived they had a room on the first floor assigned. Daaaa, don't you guys read those things on the reservation? I don't want someone pulling into a parking spot with their lights shinning into my room or not being able to... More

Was this review helpful? Yes 1
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4.5 of 5 stars 104 Reviews
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Additional Information about Comfort Inn & Suites

Also Known As:
Comfort Hotel
Comfort Hotel Lancaster
Comfort Inn And Suites
Comfort Inn Lancaster
Lancaster Comfort Inn
Address: 1825 West Avenue J 12, Lancaster, CA 93534 (Formerly Holiday Inn Express)
Region: United States > California > Lancaster
Amenities:
Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 13 hotels in Lancaster
Price Range: ££
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Comfort Inn & Suites
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