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SpringHill Suites Lancaster/Palmdale

3.0 of 5
1811 West Avenue J-12, Lancaster, CA 93534
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SpringHill Suites Lancaster/Palmdale
Ranked #9 of 13 hotels in Lancaster
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35 reviews from our community

    Trip type
Traveller rating
    12
    11
    8
    3
    1
Date Rating
CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 26 February 2013

We stayed at this hotel for one night for a soccer game. Before arriving at the hotel, I called and asked if I could have a late checkout. To my surprised, the front desk lady Judy who answered the phone immediately told me this location do not do late checkout. I was shocked and told her I stayed at many... More

Was this review helpful? Yes
Jeni F, Guest Relations Manager at SpringHill Suites Lancaster/Palmdale, responded to this review
5 March 2013

Thank you for giving us a chance, despite your initial impression. I'm so happy to hear that our team was able to provide the clean, comfortable and friendly accommodations you've come to trust form Marriott properties. We appreciate that you understand the complexity of checking large groups in & out of the hotel and the subsequent requirements to get the... More

xxx
Top Contributor
223 reviews 223 reviews
25 hotel reviews
Reviews in 82 cities Reviews in 82 cities
523 helpful votes 523 helpful votes
5 of 5 stars Reviewed 18 December 2012

I must agree with other reviewers since everybody including receptionists, manager and even breakfast lady are all professional and helping you in everyway they could. Otherwise, as usuall Marriott own hotels, it is clean, modern and free breakfast included here. Thing could improve: slow internet speed and it comes with advertisement from ebay. So I don't know how safe it... More

Was this review helpful? Yes 1
See 2 more reviews by bigboy61455 for Lancaster
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 17 December 2012 via mobile

The company I work for chose this hotel based upon price. The "kitchenette" is a sink, a fridge and a microwave. I had to request they replace the fridge because it was lukewarm. This took several days. If you need to sleep during the day, be prepared to be woken up several times. The housekeeping crew are sweet and all,... More

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See 2 more reviews by ladybear_4me for Lancaster
Jeni F, Guest Relations Manager at SpringHill Suites Lancaster/Palmdale, responded to this review
2 January 2013

Thank you, we're very happy to hear that you enjoyed the food and service provided in the breakfast area - our attendants work hard to keep everything fresh and ready! Our housekeepers work equally are hard to get the rooms turned over, often having a short time to do so and maybe get a little over zealous! I'll be sure... More

Fresno, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 28 November 2012

My daughter and I recently stayed at this location as we traveled togther with her softball team. The hotel was very accomodating to our large group and allowed us to use their lobby for team dinners and watch college football as we relaxed. The rooms were properly appointed and we were very comfortable. But they really impressed us when I... More

Was this review helpful? Yes 1
Jeni F, Guest Relations Manager at SpringHill Suites Lancaster/Palmdale, responded to this review
30 November 2012

Thank you for taking time to let others know how much you enjoyed your stay with us. Glad to hear the large lobby sitting area served your group well. We think this helps our guests feel like they are right at home! We too are relived that your daughters earrings were not overlooked and were able to be returned to... More

Boise, Idaho, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 28 November 2012

We had a death in the family and my elderly father who was visiting had to have major surgery. The hotel is very close to the Antelope Valley Hospital about 5 minute drive. The staff of the hotel were very compassionate during this crisis. (Thank-you Michelle) After flying in from Boise, ID and checking on my dad we checked in... More

Was this review helpful? Yes 1
See 2 more reviews by guysplahn for Lancaster
Jeni F, Guest Relations Manager at SpringHill Suites Lancaster/Palmdale, responded to this review
30 November 2012

Thank you so much for sharing your comments. We are very glad to hear your father had a successful surgery. We know that times such as those can be very stressful and traveling is often an added challenge - we are so happy to know that you were pleased with the accommodations and service you were provided. Thank you again. More

San Clemente, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 19 November 2012

We loved the hotel for the purposes of our trip (soccer tournament). It had a decent breakfast, close to fields, decent amenities. The only problem was the bed. It left a lot to be desired. When my husband got into bed, it forced me to roll towards him. Needless to say, sleep never came for me!

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Las Cruces, New Mexico
Top Contributor
53 reviews 53 reviews
36 hotel reviews
Reviews in 36 cities Reviews in 36 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 26 October 2012

We stayed at this property for one night while we were traveling. We couldn't have been happier with the room. The room was large, clean, and everything that we expect from a SpringHIll property. We had a great night sleep. The room easily accomodated 5 (2 adults, 2 children on the sofabed, and 1 baby). The breakfast was very good... More

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Jeni F, Guest Relations Manager at SpringHill Suites Lancaster/Palmdale, responded to this review
31 October 2012

Thank you for the gracious review of our your visit! We are glad to hear the room was comfortable for the whole family. In case you weren't already aware, please note that we are an all-suites hotel - as long as we have a room available it will always be a spacious studio suite. We hope you'll stay again on... More

Ottawa, Canada
Top Contributor
145 reviews 145 reviews
34 hotel reviews
Reviews in 61 cities Reviews in 61 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 25 October 2012

We had a very cheerful reception on arrival from the front desk clerk. That set the tone for a nice stay. The rooms are in excellent condition, probably because the hotel is quite new. It is all very clean and tidy. The Wi-Fi worked well. The included breakfast was in the large lobby area, and several food options were on... More

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Jeni F, Guest Relations Manager at SpringHill Suites Lancaster/Palmdale, responded to this review
31 October 2012

Thank you for the positive feedback! Hopefully you were also able to enjoy the large lobby to relax and visit with the friends with whom you were traveling! It's a great place to sit down with a board game or to relax and read a book! Thank you again for your comments! More

Los Angeles
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 22 October 2012

It is noisy and front desk staff lies! We are Marriott Rewards Silver Elite members, and never had this poor of an experience with a Marriott. I arrived at my room very sleep-deprived and desperately needing a good nights rest. I could hear the conversations of people next to me, their TV, and every sound during their entire sexual encounter.... More

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Jeni F, Guest Relations Manager at SpringHill Suites Lancaster/Palmdale, responded to this review
31 October 2012

We appreciate your comments and are very sorry for the issues you faced while staying at our hotel. Your willingness to communicate your experiences to us has given us invaluable feedback. We are dedicated to customer service and will use the information you provided to improve service to our customers. Hopefully you will give us another chance in the future. More

Arlington, Washington
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 13 October 2012 via mobile

I have stayed at this property perhaps 50 nights in the last couple years while on business. The staff are always friendly and helpful and the rooms are consistently clean and fresh. The breakfast is much better than average for an included meal. The outdoor pool and spa are a nice touch. I've tried other nearby properties for variety but... More

Was this review helpful? Yes
Jeni F, Guest Relations Manager at SpringHill Suites Lancaster/Palmdale, responded to this review
31 October 2012

Thank you so much for taking the time to provide a review of your experiences at our hotel. We believe consistency is the best measure of service quality and are thrilled to know that you continue to return because of the consistently good service you receive from our staff. We look forward to providing the same great service on your... More

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Additional Information about SpringHill Suites Lancaster/Palmdale

Also Known As:
Springhill Suites Lancaster/Palmdale Hotel
Springhill Suites Lancaster/Palmdale Hotel Lancaster
Springhill Suites Lancaster
Address: 1811 West Avenue J-12, Lancaster, CA 93534
Phone Number:
Region: United States > California > Lancaster
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 13 hotels in Lancaster
Price Range: ££
Hotel Class:3 star (3*)
Reservation Options:
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SpringHill Suites Lancaster/Palmdale
See lowest price for your stay* (from our partners)
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