Right off the bat I wasn't impressed. It wasn't clearly marked as to where you were suppose to check in. There is a front area with cars but no front door so I drove around back and found a valet guy. I asked where to go and he said "you're here." Parking is $22 a night and you are forced... more

A lot of the bad reviews on here seem to be by the confused travelers I saw at the Custom Hotel, middle-aged people looking for a deal and the basics; the kind of people who are easily disturbed by art and put off by things that are different. This is a minimal hotel, and I mean that in a design... more

What a disappointment! The hotel sounds great online but when you get there it is nothing like it sounds on the web. The Custom is trying hard to be very new age and hip however it misses the mark completely. It just doesn't make sense. The decor is minimalistic and just plain weird. For example, there are stuffed sheep in... more

This hotel isn't for families. To begin with the halls are very dark and spooky with painted black walls. The elevators were old, rickity, and scary with huge pictures of faces in them. There were dirty dishes on floor in the hall that were there for 24 hours. The ice machine was not working. After trying 4 other floors, I... more

Booming noise coming from lobby or disco most of the night. Got a good rate from Travelzoo but hotel double-charged me...am trying to get reconciliation from Amex. Great Italian restaurant across the street. more

If you're tired of the boring, unoriginal chain hotels, this is a great breath of fresh air. I got a great deal (50% off) by booking and pre-paying on Orbitz. Their shuttle service from the aiport was fast and very convenient. I'd recommend this hotel to anyone who needs accomodatioon while vacationing in LA, or just passing through LAX. Especially... more

I stayed at this Hotel two separate times during my most recent trip to Los Angeles. Both times I was able to check in hours early with no problem - no charge. It is a beautiful hotel in it's own modern, mininalist way. Both stays I got a great rate on a popular hotel site. The second stay I decided... more

Having read that the parking was $22, I had a cunning plan. We landed (with 5 year old) at 2030 and our luggage was lost so by 2200 we were still at the airport - waiting for the shuttle service (they have one very old black mini bus with white writing). It didn't turn up so we paid $17.50 for... more

I booked this hotel because it was featured on travelzoo for $75 a night. I was so terribly disappointed in the service, hotel, "added" fees and rooms. The hotel has a banner stating that it is a "top 10 Los Angeles" business hotel. They must have printed that banner on their own, becauise after searching online - they are not... more