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Kyoto Grand Hotel and Gardens


Hotel class 3.5 of 5
120 South Los Angeles, (formerly New Otani Hotel and Garden), Los Angeles, CA 90012
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Reviews you can trust

70% Recommend
3.5 of 5 stars 153 reviews
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By trip type
All (153)
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3 of 5 stars
Seattle
1 Nov 2009 | Trip type: Solo travel
0/2 found this review helpful

i booked this hotel thru hotwire.com which i would not do again but i got a great deal. the hotel is nice, some of the staff was friendly, some were a little stuck up. my room was okay the bed was really soft & comfortable. i didn't like the bathroom it needed to be upgraded. i was very disappointed that... more

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5 of 5 stars
Los Angeles, CA
1 Nov 2009 | Trip type: Friends getaway

After reading osme reviews on this site, I was a little nervous about staying at this hotel. It sounded like a mixed bag. Our experience here was great, though. The inside of the hotel was very nice and the rooms were large and stylish. It's in a great location as it's around the corner from Little Tokyo and it's only... more

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3 of 5 stars
Portland
27 Oct 2009 | Trip type: Couples

Positives: Lobby is spectacular, rooms *look* nice. Negatives: 1) Daily Room Deposit not mentioned - simply appeared as pending charge ($50/day). 1.5) Double charged on card (originally paid at reservation time, then pending charge put on card), required time to rectify. 2) Room was not prepped - someone had used the toilet and left a present. 3) Apparently wasn't the... more

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5 of 5 stars
Santa Barbara, CA
26 Oct 2009 | Trip type: Business

Our regular hotel location in the downtown LA area was booked up and so we needed an alternate location for our small business group. It was a welcome experience and the sales staff was very welcoming in the package they'd put together for us. Bell staff was not quite as available as we'd like, but it all worked out. Not... more

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5 of 5 stars
Connecticut
22 Oct 2009 | Trip type: Family

We liked the hotel a lot. We booked through Expedia and got a great rate. It was less than $100 per night and that included taxes. The lobby is beautiful and the room was very nice and clean. A great feature is the free shuttle that will take you anywhere within 3 miles. It is not always available but it... more

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4 of 5 stars
Beek, The Netherlands
18 Oct 2009 | Trip type: Friends getaway

Just a good hotel, rooms look new and quite posh. Only minus was the annoying noise making fridge but you can plug it out of course as we did. Easy to get to a subway or bus station. more

Management response from
Richard Gaines, Manager

Thank you for the nice compliments of our Hotel. As you noted we are very conveinant to Union Station, which can eaisly get you to all parts of Los Angeles, Long Beach and Aneheim fast and inexpensivly. WE look forard to seeing you again should your travels bring you back to Los Angeles.

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2 of 5 stars
LONDON
13 Oct 2009 | Trip type: Couples

We chose thios hotel as it was close to the station and we were arriving late by train. It was a pretty poor experience. First we were take t o a room that was already occupied, when that was resolved the hotel garden which is its ain selling poiunt wass closed for a private function. The front desk was quite... more

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4 of 5 stars
los angeles
9 Oct 2009 | Trip type: Couples

We stayed here on our wedding night. It was nice and romantic, but the service was subpar. We had the "Romance Package" added to our doom, but we never received the 'breakfast in bed' that was part of the package. more

Management response from
Richard Gaines, General Manager

Congratulations on your wedding! Best wishes for a happy and healthy life together. We are so proud to have been a part of your wedding plans. To find out that we dropped the ball on your most important date is most distressing. Though I cannot re do your actual wedding day, please note that I will use your comments to...

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4 of 5 stars
west coast!
8 Oct 2009 | Trip type: Solo travel

The hotel is in the middle of Little Tokyo and parking costs $24 per night but the price if stay wasn't bad -$115/night. The quality and upkeep of the room still needs a lot of work. They definitely don't match te pictures online. I've been goig to this hotel for years and it used to be top notch. But management... more

Management response from
Richard Gaines, General Manager

Thank you for taking the time to write a review of our property. I am so sorry that you encountered some issues during your last stay. There is certainly no excuse for one our Front desk agents being "grumpy" and I apologise on behalf of all of our staff. We take a great deal of pride in our Hotel and...

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5 of 5 stars
Kansas
27 Sep 2009 | Trip type: Couples

We were in L.A. for our son's brain surgery and needed to stay downtown near the hospital. This hotel was a quiet oasis away from the chaos of Los Angeles. We loved the Japanese garden and our room was beautiful. The service was great and we were very pleased. more

Management response from
Richard Gaines, General Manager

First and foremost our thoughts and prayers are with you and your family during this trying and difficult time. We are so glad we were able to make your stay in Los Angeles pleasant. Please let us assist you should travels bring you back to Los Angeles. Thank you for taking the time out of your day to let us...

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Kyoto Grand Hotel and Gardens Also Known As

  • Kyoto Grand Los Angeles
Address: 120 South Los Angeles, (formerly New Otani Hotel and Garden), Los Angeles, CA 90012
Los Angeles hotels Kyoto Grand Hotel and Gardens
3.5/5.0
153