Disclaimer - I did not stay at this hotel and only was there for a day long conference and awards dinner. This hotel is badly in need of a contemporary makeover. The staff servicing the conference attendees could not have been more rude and unhelpful. The Polaris Bar on the 26th floor was drab and uninspiring which is surprising given... more

Following TripAdvisor reviews, I went for this hotel - and was not disappointed. Bedrooms are good size and in great condition. Lobby areas are quiet, yet stylish. Welcoming bar with good food (not cheap though). Best of all, front desk service was impeccable - I did not feel that I was 'another suit in another corporate hotel'. Would gladly stay... more

Nicely remodeled - nice rooms for an older hotel. I think we were on the 17th floor. Very, very quiet. A word of advise, don't eat at the "fake" italian restaurant (when they serve butter not olive oil, its most definitely fake!) in the hotel for dinner. Go somewhere else. Service took forever, getting the bill took forever, etc. We... more

I was very impressed by our Stay at the Sheraton Downtown. When Air Canada screwed up our flights, I phone the Sheraton and they cancelled our first night's reservation even though technically they did not have to. When our hot water was not working, they gave us buffet breakfast. - free. They gave us a cot for our room -free.... more

We stayed there for couple of days in remodeled rooms. Room was clean and nice. We had nothing to complain about the service or hotel itself. They always had fresh fruit in the gym and orange water in the reception. more

Beautiful lobby and an excellent location. It also connects directly to the Macy's mall, which includes a Bally's Fitness Center. When we first checked in and got to our room about 1:00pm, we found it very warm inside the room. Even with the room-darkening shades on the windows, we could feel the sun's heat radiating from the windows. Maybe there... more

This may be a good business hotel monday-Friday but on the Saturday we stayed it was a joke. At 2pm we called room service to order off the room service menu but were told room service didn't start until 5. We said, okay, we'll come down to the bar ourselves, but they said the bar was closed. We hung up... more

This hotel definately goes above and beyond for it's SPG members! Thank you to the front desk staff who included breakfast buffett coupons and an upgrade due to my SPG status. It is nice to know that I am a valued customer and that my business was appreciated. This seemed to be one of the better managed Sheraton's I have... more

$99 on priceline was the bid I made and got. I didn't think for a minute for $99 I would get a hotel like this downtown. What a nice surprise when I got there. It is well situated in downtown just 3 miles from USC where I had to go. Pulled up and received valet parking right then and there... more