The pictures may look like it has been updated, but unfortunately, even if new furniture were added, the place hasn't actually been cleaned in I don't know how long. The room just had a serious funk to it that reminded me of the basement in my grandparents' house. For that kind of grime, it seriously overpriced. AND on top of...
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I stayed here just after I had come in at LAX. I anted somewhere to stay on my way to Lancaster. The front desk clerk was VERY nice. The hallways need some renovation in the area that I stayed, and vending machines were outside, which was a little weird. The room was clean and the bathroom immaculate. The room was...
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Ugh!stay away from "The Landing".In & Out was better.Truly horrible service and food.Needs a lot of work.
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Dear guest: we are sorry to hear you had such a negative experience at our restaurant. If you would, we would love for you to call us, so we can know where we failed on our end. I am not sure if our F&B manager was made aware of the situation prior you leaving the restaurant-we always do our very...
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I recently stayed at the Airtel Plaza for a night and was amazed to learn that they charge guests $10 to park in their own parking lot! I inquired if I could park on the street in front of the hotel and was told by the clerk at the front desk that one could park on the street overnight. The...
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Dear guest: we thank you for your feedback. We do have gated parking; however, we give options to our guests who would rather not pay for it. We can advice you to park on the street, but we cannot control the street signs. We are sorry to hear you had an unpleasant experience, but we thank you for taking the...
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This was very nice hotel for the price we got. The lobby and property were very nice and clean. The room was also very clean. The bathroom fixtures, counters and tiling sort of dated the hotel. That was fine until you get to the shower. The shower curtain looked so tattered and worn and it MAY have been clean, BUT...
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Dear Guest: thank you for your feedback. We are thrilled to read our staff was great and welcoming! We are less thrilled to read about your bathroom feedback; however, we kindly thank you for it. It is thanks to your feedback that we can always make changes and improvement. Our preferred rooms have actually brand new showers with granite counter...
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1. Before booking this hotel, I have spoken with reservation section and inquired about free shuttle service of this hotel. A lady who answered me, informed that free shuttle service available within 2 miles to any place. When, I checked in, front desk person informed me, free shuttle available only to specific destinations. Total rip off!
2. Wifi - Terrible...
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Dear Guest: I am deeply sorry to read you were not happy with your stay. There is definitely no excuse if you were misinformed and got inconvenienced. I understand you made up your mind about us; however, should you decide to give us another try, please contact me directly.
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First time at this hotel. Rooms large, clean and well kept. TV's do need an upgrade to flatscreens, but that's minor. Service is first rate from arrival, bell man, room service, house keepers and telephone personnel.
A most quiet hotel within, however you should be aware it is on the VanNuys airport runways. While that did not bother me, in...
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Large rooms with comfortable amenities. Love the aviation memorabilia. Breakfast was delicious with much choice. We have used this hotel twice for single female travel and felt like they were safe and secure. The front desk accommodated our wishes. This is a large, slightly upscale accommodation and many corporate pilots/crews stay here. It was like a Hilton or Courtyard. I...
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Definitely an old school hotel with a bright, shiny website. There was a friendly helpful front desk clerk at check-in around 10:00 PM, but he didn't appear to make any effort to provide (or even acknowledge) the type of room I requested on the hotel's internet reservation site.
The hotel appears to be in various states of upgrading based on...
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Dear guest: thank you for taking the time to share your feedback. We are certainly not pleased to read about the lack of emphaty you experienced at check in since we strive to connect with our guests. We have been under renovation and our business center was closed for few days; it is unfortunate you were here during those days....
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They are refurbishing & it will be delightful. Hopefully prices will not go up extremely. Rooms are large and service is very good. Lighting was weak - but should improve with room remodels. Nice pool area & 2nd jacuzzi in a separate garden area near fitness center which is actually available 24 hours. A variety of restaurants/cafes & Breakfast Package....
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Dear guest: thank you for your positive review and the tips you shared in regards to our location. We are pleased to know we made a positive impact on your stay and we are looking forward to having you back!
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