I have always received great service at this hotel. The front desk staff is most accomodating and willing to consider my needs. Thursday night stays provide an opportunity to attend a jazz set in the lounge...free of charge. The best value in town. Would also be remiss not to mention specifically Tony, who in and of himself is a reason...
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I am glad to hear that you enjoyed your recent stay with us and also happy that Ralph & Tony took such great care of you.
We wil be sure to share your positive comments with the entire team here at the Crowne Plaza Los Angeles Airport. Thanks for staying with us and we hope to see you again the...
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Perfect place to stay if you need to be close to LAX, especially if you have an early flight, and the free shuttle is great service.
Also close to the rentals so you can easily turn in the car in the evening and not have to mess around with that in the moring of departure
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I am certainly glad to hear that you had a good stay with us here at the Crowne Plaza Los Angeles International Airport!
Our hotel strives to provide personal service to each and every one of our guests, and I will be sure to share your positive comments with the entire staff. Thanks for letting us know that we did...
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The hotel is very clean, very nice. It is an excellent hotel.
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I am glad to hear that you enjoyed your stay with us here at the Crowne Plaza Los Angeles Airport. We truly appreciate your patronage and thanks so much for taking the time to let us know we did a good job for you!
Best regards,
Paul Gibbs
General Manager
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I stayed at this property for a layover from Chicago to Asia. Even though I arrived around 1pm the front desk staff let me check in early. The shuttle is pretty on time, and the driver is helpful. But the room has definitely seen its better days.
Even the hotel is close to the runway, I can barely hear the...
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Thanks for the feedback on your recent stay with us here at the Crowne Plaza Los Angeles International Airport.
For your information, we are currently undergoing an extensive renovation that includes all guestrooms and public space. I hope that you will come back to experience our completely new hotel once we complete the renovation early this summer. My hope is...
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Stayed overnight before a.m. flight out. New 10th floor room was beautiful, newly renovated. Dinner was a disappointment. Server was surly, and food was just OK.
Caution, If you are leaving early on a Continental flight, do NOT expect to get anything decent to eat at LAX terminal 6 or 7. Eat somewhere else and then catch the shuttle
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Thanks for the feedback on your recent stay with us here at the Crowne Plaza Los Angeles International Airport. I am very sorry to hear that you were disappointed with our service and food at dinner. Rest assured this is not up to our standards and I have reviewed your comments with our Director of Food & Beverage.
Thanks again...
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Just checked in after a long flight from Taipei. While in Asia I stayed at a couple of ICHotels properties. This one can't hold a candle to them in terms of service.
I asked the lady--must have been a long du for her--who did not even greeted me nor did she looked like she was happy to see a guest....
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Thanks for the feedback on your recent stay with us here at the Crowne Plaza Los Angeles International Airport.
First of all, please accept my sincerest apologies for not being recognized as a Priority Club member. We pride ourselves in offering exceptional service, so I was more than disappointed to hear about your check-in experience. I assure you that all...
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Hotel is very clean. Stayed for 1 night on the way out to HAWAII and on the way back. Staff is efficient. Rooms very clean. Restaurant food acceptable. Great value.
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I am glad to hear that you had an excellent stay with us here at the Crowne Plaza Los Angeles Airport! Our hotel strives to provide personal service to each and every one of our guests, and I will be sure to share your positive comments with the entire staff. Thanks for letting us know that we did an excellent...
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As a Platinum member of the Priority Club, I always look for the "Holiday Inn" options and was pleased with this Crowne Plaza choice.
Good location near LAX, friendly and helpful staff and great refurbished room with fantastic bed!
Use of 16th Floor Lounge and free internet much appreciated.
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Thank you for sharing the positive comments regarding your recent stay with us here at the Crowne Plaza Los Angeles International Airport. We strive to provide personal service to every guest and I will be sure to share your positive comments with the entire staff.
Thanks again for letting us know that we did a good job for you and...
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I'd read existing reviews (quite variable) and knew that the property is currently being refurbished.
PC Platinum Benefits:
- Two very desk agents were friendly and immediately greeted me.
- Received an upgrade to the Club floor.
- Complimentary breakfast buffet ($18.50)
- Drink in the coffee shop (I got a small, but could have ordered a larger drink).
Check-in:...
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Thanks for the feedback on your recent stay with us here at the Crowne Plaza Los Angeles International Airport.
First of all, please accept my sincerest apologies for the cleanliness issues you described in your review. There is absolutely no excuse for this and I was more than disappointed to hear that your room was not cleaned according to our...
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We stayed at this hotel for two nights after flying from London to pick up cruise ship.
Allowing us to check out L.A for a day.
The hotel was part of a package for the cruise,
When I read the reviews for this hotel before travelling I was not shore what to expect all the reviews were very negative.
But...
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I am pleased that you enjoyed your stay with us and gave us a try in spite of some less than favorable reviews in the past. We are continuing to work hard to give a great stay to everybody. I'm glad you found a good value in the package you purchased through the cruise line.
I will be sure to...
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1,060 Reviews
994 Reviews
