Checked in did not have our reservation, then gave us wrong room. Had to come down to get another room. Went to bar, ordered a drink, asked for cheesecake and hostess said it wasn't a good idea since the kitchen was backed up with orders.... I only wanted a slice of cheesecake!!!!

Stayed for five days on business. Great base for business or pleasure, 30mins from LAX and opposite universal studios. Old hotel that looks dated, rooms although clean lack maintenance with chipped bath tub, dirty carpets as some examples. At the end of the day it's mainly used as a base to explore so serves its purpose

I picked this hotel for a mid winter getaway from the perpetual blizzard back home. Upon arrival the staff goes to great lengths to make you feel welcome. The hotel isn't a new hotel, but it's kept very current and decorated stylishly and beautiful. It's located in the Hollywood Hills within walking distance to Universal Studios. I walked to Universal's... More

Front desk staff were excellent to deal with. Fast check in and very professional. Was advised that the pool was not heated at this time and that the hot tub was not functioning and under repair. These things happen and I wont fault them as they had a back up plan where we could use the facilities of the Hilton... More

This place is right next door to Universal Studios, so it was perfect for our needs as this was one of our destinations. The hotel was clean and smelt wonderful every time we entered the lobby. The staff were extremely helpful with anything we needed. Their pool area was still undergoing renovations but the Hilton right next door was providing... More

We had a great time at this hotel. The proximity to city walk was great for us. We got a free club level room upgrade and loved the access to the club lounge for free continental breakfast and happy hour (no alcohol free of course). The room was excellent, bed very comfortable. As is typical for the area, the self... More

Wonderful customer service as we arrived having been stuck on L.A. highways for a while. Greeted with complimentary bottled water. Also the suite was lovely and spacious. Bed was very comfortable. Options for tours at concierge desk and valet parking was excellent. Only a 5 minute walk to Universal CityWalk where restaurants and shopping abound! Sheraton does have a tram... More

I have stayed at the Sheraton Universal many times over the past 5 or so years. Without doubt it is worth every penny. The restaurant is above average for a hotel. The concierge has got to be the most pleasant and helpful person I have ever met. The rooms are pretty large and are very clean. The staff is always... More

Stayed here on arrival in LA for 3 nights. Arrived late in evening went to bar to get a couple of drinks they had run out of choices of drinks. Stayed in a club level room with breakfast included, room very nice, breakfast was not perfect not enough tables for all but food selection was ok. Location was good for... More