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SLS Hotel at Beverly Hills


SLS Hotel at Beverly Hills
465 South La Cienega Boulevard, (formerly Le Meridien Beverly Hills), Los Angeles, CA 90048
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Traveller Reviews

50% Recommend
3.5 of 5 stars 28 reviews
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By trip type
All (28)
[ Date ] [ Rating ]
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4 of 5 stars
Los Angeles CA
22 Jun 2009
1/1 found this review helpful

Just enjoyed an in-town getaway here. We wanted a base from which we could reexplore such shopping/dining areas as: the Beverly Center, The Grove/Farmer's Market, Third St., Robertson Blvd., Melrose Ave., La Cienega Blvd., and Beverly Blvd. The choice came down to the SLS and the Sofitel; the new Montage Beverly Hills was enticing but too far west. We opted... more

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3 of 5 stars
Every Where
4 Jun 2009 | Trip type: Business
0/3 found this review helpful

we're all staying at the SLS HOTEL in LA (previously Meridian) it's very "hip & cool" ! My company picked this hotel for us all due to 'connection' but I'm finding it REALLY hard to relax here. This trip, I'm in LA for TWO weeks and this Hotel is not doing it for me. I would have checked out by... more

Management response from
GMSLS, General Manager

Thank you for your very detailed feedback. I appreciate the time you must have spent to provide me your comments on your current visit. I will be sure to share your thoughts with our hotel staff. We continue to address (and adjust where we can) the hotel's physical design based on our guests likes and dislikes. We are also constantly...

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3 of 5 stars
Atlanta, GA
26 May 2009 | Trip type: Couples

While the SLS hotel is striking in it's design, it isn't always functional. I paid extra for a "spacious private balcony" which in reality was a bit smaller than the kind of tiny balcony you would find in a college dorm. The showers are spacious but you have to stand in the middle to turn it on, which means you... more

Management response from
GMSLS, General Manager

Thank you for your feedback in particular the comments on the design vs. function aspects of the hotel. As I have mentioned before to other reviewers, we continue to address (and adjust where we can) the hotel's physical design based on our guests likes and dislikes. However, I am pleased that you found our staff to be very friendly and...

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1 of 5 stars
seattle
21 May 2009 | Trip type: Friends getaway
0/1 found this review helpful

i had one of the worst stays ever at this hotel, i am sad to say. i booked this hotel thinking that it was a luxury hotel and expecting the service that usually goes with this claim. unfortunately i was sorely disappointed. when i arrived at the hotel, i was met with excellent service by the valets. walking into the... more

Management response from
GMSLS, General Manager

Thank you for your feedback and taking the time to provide me with such detail of your visit. I have followed up on all the items you described. I am sorry that you did not enjoy your visit. I hope that you will give us a second chance to redeem ourselves and to show you what so many other guests...

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5 of 5 stars
Pasadena, CA
19 May 2009 | Trip type: Couples

My husband booked an overnight stay at SLS for my birthday. From the minute we checked in, the staff treated us like king and queen. Even the spa staff was aware that it was my birthday and made sure that I had everything that I needed. After returning to our room in the evening, I found that our turndown service... more

Management response from
GMSLS, General Manager

Thank you very much for your positive feedback which I will be sure to share with our SLS Hotel Ambassadors. Your comments inspire us to continue to work toward achieving the standard of luxury that we strive for at SLS Hotel at Beverly Hills.

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4 of 5 stars
San Diego, CA
5 May 2009 | Trip type: Couples
1/1 found this review helpful

Only stayed one night just to go to the Bazaar restaurant. I have stayed at too many hip boutique hotels with terrible & too young staff, but my impression here was the opposite. They got the design right, if you appreciate that thing, and they must have actually trained the (young) staff in hospitality. Great service from the bell captain... more

Management response from
GMSLS, General Manager

Thank you for the positive comments. I am pleased that you enjoyed the unique design of the SLS Hotel at Beverly Hills as well as the service. I will share your comments with our SLS Hotel Ambassadors. The opportunity to experience Jose Andres' food and beverage throughout the hotel is definetely a great reason to check-in. Future SLS Hotels are...

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2 of 5 stars
New York City, New York
21 Apr 2009 | Trip type: Business
1/1 found this review helpful

Stayed here in April with my partner who was in LA for business. They had sent him a 'founder member' card for the SLS, so thought we would give it a go. Normally stay at the 4 Seasons, but as the pool was closed for maintenance work, we decided to try the SLS - Big mistake! Had booked for a... more

Management response from
GMSLS, General Manager

Thank you for your comments however I am embarrassed that your visit with us was not stellar. Your feedback is useful as we have done the following since your visit; each of our seven pool cabanas has its own set of sun loungers now, umbrellas are available and we have checked all of our French Press coffee carafs for leaks....

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4 of 5 stars
Dallas, tX
21 Apr 2009 | Trip type: Friends getaway
1/1 found this review helpful

Very subdued lighting and disorienting with all the reflections of self and others because of the mirrors. Service was not over the top but adequate, drains were sluggish. Loved the bath and bed though and after all isn't that what you really need in a hotel. The Spa was wonderful. A great one time visit. Morton's Steakhouse was open later... more

Management response from
GMSLS, General Manager

Thank you for your comments. We continually strive to improve our service and to provide memorable experiences for all of our guests. We have recently purchased and installed addittional floor lamps and desk lamps for all of our guest rooms and suites. So, our guests can now brighten up our subdued lighting if the mood suits them!

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3 of 5 stars
New York, New York
19 Apr 2009 | Trip type: Business
3/3 found this review helpful

Stayed here with colleagues who gushed about how fantastic the hotel was - honestly, no idea what the appeal was. When we arrived I had a pretty good idea of what was to come ... there was a Porsche, a McLaren and an Aston Martin parked out front (among other high end and six-figure vehicles). The restaurant / bar next... more

Management response from
GMSLS, General Manager

Firstly, thank you for your feedback. It is very helpful and useful for us so that we can constantly improve. The success of The Bazaar by Jose Andres is well known and we are busy every evening. However, we have recently improved our communication with our hotel guests by advising them prior to their arrival to make a dinner reservation....

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1 of 5 stars
Carlsbad
16 Apr 2009 | Trip type: Family
4/5 found this review helpful

Ok, I am a 5 year SPG Platinum member who has stayed all over the world at anything from The Luxury Collection, St Regis, to Four Points and I have never been let down the way this hotel let me down. Very quickly... I planned a shopping adventure for my wife's Birthday and The SLS was currently running an ad... more

Management response from
GMSLS, General Manager

I remember your visit and once again please accept my regrets for all of the inconveniences you experienced. I have followed up on all of the issues that you mentioned to me. I have invited you back and on behalf of all of us here at SLS Hotel at Beverly Hills, we hope to welcome you back soon and to...

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SLS Hotel at Beverly Hills Address

465 South La Cienega Boulevard, (formerly Le Meridien Beverly Hills), Los Angeles, CA 90048
Los Angeles hotels SLS Hotel at Beverly Hills
3.5/5.0
28