We came to thise hotel and it turned out to be a disaster. there was alot of traffic noise coming from the streets and freeways; we were moved to a quiter area of the hotel, but thats when things got worse. We woke up to a colony of ants crwaling all over the counter top sink!The ants were exterminated but,... more

If your looking for good customer service, this is NOT the place you should stay at. Michael the guy that works at the front desk is rude, bitter, and just plain unfriendly. The manager of the hotel isn't any better. We had something very important come up and we needed to leave and they wouldn't let us cancel bc we... more

Here my letter to the Manager, I hope this help others not to live the same experience: Dear Jim, Today I´m living one of the worst traveling experiences, and all thanks to Holiday Inn Hotel. Yesterday night after confirm at the front desk that "there is always some one in charge for attend any customer 24/7" my nightmare begins. After... more

Booked this hotel because I am a member of the Priority Rewards Club and it was close to Loyola Law School where I was to attend a seminar the next morning. When I pulled into the parking lot the check in location was not early to see. Parking lot was adequately lit, but hotel is at the base of a... more

They did not have my reservation, and the front desk operation is very outdated-a hand written reservation system. On check out the bill was a very 80's looking invoice. The Breakfast Bar was terrible-zero selection and no hot food or even peanut butter. No exercise room. Very scary neighborhood. All rooms open to the outside. Front desk staff not very... more

Front desk staff at check in was ok but not particularly welcoming. Front desk staff at checkout was downright rude and obnoxious when I asked for another copy of my receipt. No "sure no problem", "have a nice day", "thanks for staying for 2 days", just a pissed off attitude. Accommodations were average. Rooms open to the outside which isn't... more

Hotel is recently renovated and does not represent some of the earlier reviews of this property. Now a Holiday Inn Express it is in a dicey neighborhood right off the 101. Regular HIE guests may be disappointed by the layout here. All room entrances are exterior doors and the hotel is close to the 101. If you get placed on... more

The previous (and only) review is way too outdated! They have since remodelled...all the rooms have new carpet, new furniture, decor..and the housekeeping staff keeps the rooms so clean! Much better improvement!!! A little pricey at times of the year but hey, this is L.A.!!! Kudos! more

To be clear, this is the Holiday Inn Express at Silverlake, not Hotel 250 at silverlake, not sure why the confusion on the name. Even the shuttle service from the airport also had a hard time figuring out what hotel I was seeking transportation to, even though the hotel referred me to their service. They had to go by the... more