To begin, the room wasn't ready at 5:00 pm when I wanted to check in. The elevator was scarry and made a very big jolt when it began to move. When I did get into the room, one of the housekeepers barged in. I had to yell at them to get out. The microwave in the room didn't work. The...
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This hotel has one thing going for it... it is right off the 5 freeway. This hotel is owned by an Asian company and there are bazaars and events happening there that typically would not be at any other Choice hotel property. The front entrance has a couch in bad need of cleaning or reupholstering. A very pervasive smell was...
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Appreciate your comments and sorry for the shortfalls. The hotel had since then is in the process of improving its general conditions. Plans for carpet replacements in rooms and hallways, and increase lighting are being finalized.
We regret that you missed your breakfast. To better accommodate guests and to ensure that their breakfasts needs are taken care off, our management...
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Horrible hotel and the photos are misleading. I stayed in one of the double "Business Plus" rooms where the table barely accomodated one laptop, the carpet was full of stains and very nasty looking. Not somewhere you wanted to walk barefoot or allow children to play on.
Upon check-in you will be given a slip of paper for the Breakfast...
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Our apology for the deficiencies encountered during your stay. Management has taken remedial steps to improve on the general environment of the hotel with extra lightings, carpet and furniture replacements. The next time you check in, you'll notice the changes.
For clarification purposed, we provide complimentary breakfasts at our Lobby restaurant through the use of " coupon system" . As...
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we stayed at his hotel for 4 nights with kids during our LA visit. It's located in the middle of Disney Land and Universal (approx. 11 miles from here). We booked it through a site by selecting 3 star rating and above.But I didn't get the same experience as other 3 star hotels. And i was really confused by reading...
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Thank you for choosing our hotel for your family vacation. From your comments, it seemed that your stay had been a satisfactory one other than some minor issues with our cleaning staff and Front Desk agents in messing up with your request for room cleaning services. Our standard policy is to encourage guests to use the doorknob “room – cleaning...
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The price was good so we stayed one night. I will never stay here again. The hotel was extremely loud due to a party in the lobby that was heard in the entire hotel. The room smelled like smoke although it was a non-smoking room. The entire hotel was run down, the staff was unfriendly and the area around the...
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We appreciate your constructive comments. For clarification purposes, our hotel offers a total of 4 floors as non-smoking with the 5th floor being specially designed for smoking. Unfortunately, due to a high occupancy and demand for this room type, your request for the highest floor was unavailable at the time of checking in. Our location and its surrounding areas being...
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***********Do not stay here *********Do not stay here!****************
At least one or more cleaning staff are thieves... Do not leave anything in the room if you are not there. I have property stolen out of the room the first night i was there, i stayed for 2 nights hoping the staff and management wouild assist in finding my stolen item,...
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The majority of our housekeeping staffs have contributed many years of loyal and dedicated service to the hotel and are guests orientated. We valued their length of service, honesty and integrity and have no hesitation to take disciplinary action even up to termination of employment if anyone is caught stealing from guest.
The Management
Quality Inn & Suites Montebello
7709...
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They were clean. They have a deep big pool. Secirity so I felt safe to leave my car in the parking lot. Convienant location. I was happy with my stay.
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Thank you for your compliments, we’re delighted to know that you enjoyed the hotel’s facilities – the Sports Lounge and the delicious food from the restaurant. The next time you visit us, the complimentary drink is on us.
The Management
Quality Inn & Suites Montebello
7709 Telegraph Rd,
Montebello CA 90640
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Very conveniently located tp businesses in the surrounding area. Rooms clean and
comfortable. Staff very helpful and friendly.
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We are happy to hear that you enjoyed our hotel’s location, facilities and overall service at our hotel in particular during your stay with us. As always taking good care of all our guests and ensuring them a comfortable and an enjoyable stay is our top priority. At the Quality Inn and Suites Montebello, courtesy is our way of life....
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I stayed at this hotel in June mainly because of the close proximity to the Citadel Outlets and Wal-mart. While it served the purpose I think I must have been the only Anglo saxon in the building. There was a convention and it was quite busy, the carpets could have done with a good clean, the room was spacious, but...
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Thank you for your recent stay with us.
The Quality Inn and Suites Montebello being located mid-way between shopping outlets and industrial and commercial complexes, also featured Banquet and Meeting events from time to time. It is therefore quite possible some Banquet parties may tend to be a little noisy due to " live music" being played.
Please accept our...
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The room was fine enough for the money, but there was a loud party in one of the reception rooms and a concert (LITERALLY) in the parking lot. Both were booming throughout our room. I would tell anyone i know to avoid this place like the plague.
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We appreciate you valuable comments and are pleased to note that the room accommodation offered was affordable and a good value for the money.
We apologise for the " booming " send off / farewell party by a small religious group at the parking lot.
We have since discouraged these mini celebrations by any religious, and fraternal groups. You will...
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