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The Westin Verasa Napa Hotel Reviews, Napa Valley, CA

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The Westin Verasa Napa

4.0 of 5
1314 McKinstry Street, Napa, CA 94559
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The Westin Verasa Napa
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Ranked #9 of 25 hotels in Napa
4.0 of 5 stars 585 Reviews
GreenLeadersBronze level
Most recent review
“Great customer Service”
4 of 5 stars Reviewed 17 June 2013
Em042 Maine, USA
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585 reviews from our community

Traveller rating
    282
    186
    63
    34
    20
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Families
89
 
Couples
304
 
Solo
13
 
Business
48
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Maine, USA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great customer Service”
4 of 5 stars Reviewed 17 June 2013 NEW

We found the customer service here to be fantastic, especially for a big hotel. The staff from the front desk to the bellmen were really nice and enthusiastic to help and give recommendations. The friendliness really made this hotel better than an average chain hotel and gave it a much more personal feel. There were also nice perks like free... More

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Wellesley, MA
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
40 helpful votes 40 helpful votes
“Fantastic Napa property”
5 of 5 stars Reviewed 14 June 2013 NEW

The Westin Napa is in a great location, right next to the Oxbow Market and Wine Train. You will find yourself traveling north to Calistoga, however, if you want to see vineyards and cute towns, as Napa itself is quite limited. There are plenty of good restaurants in the area, and while we did not eat at La Toque, we... More

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WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review
16 June 2013

Brotsy, Thank you fabulous review and I will be passing along your feedback to our concierge Christopher. From your review, it sounds like you figured out your way around and you give some great advise about the valley. The keys is that most of the 400+ wineries are located to the North towards the lovely little towns of Yountville, St.... More

Pleasanton, California
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Good location and great customer service!”
4 of 5 stars Reviewed 14 June 2013 NEW

I would prefer a room without a kitchenette. Not very romantic ! This hotel would be perfect for a family trip. Nice short walk to downtown. Wish they had some outside sitting area, but the only sitting area is in the pool or lobby. The service is very good!

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WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review
16 June 2013

Kaety F, Thank you for the review and on your next visit, or any future visits, we do have rooms without kitchenettes but they are typically going to be a bit smaller, our Traditional rooms. We also do have some outside seating areas in our fireside courtyard between the hotel and the pool. Half of the area is restaurant seating... More

Brisbane
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Love the Napa Valley”
5 of 5 stars Reviewed 14 June 2013 NEW

This hotel is excellent from the moment we arrived all the staff were wonderful. The rooms are really nice, pleasant change from San Francisco hotels, we overlooked the pool with a small balcony. One complaint would be the constant slamming of the pool gates but apart from that we loved it. The majority of the bar staff were young locals... More

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WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review
15 June 2013

DebzBrisbane: Thank you for the great review and good feedback about the staff and the hotel. In regards to the pool gate, I have sent out a note to my engineering team to see what options we have about the slamming of the door. I can understand how that could become a bit distracting if you are in one of... More

Houston, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Poor staff makes a difference!”
3 of 5 stars Reviewed 12 June 2013 NEW

This is our second stay at the Verasa. It is a very nice hotel and the majority of the VERY YOUNG staff have been trained well and seem to really want to give good service. HOWEVER, the "boy bartenders" at the lobby bar are a different story: Arrogant, smart mouthed, and just lacking in good manners...It's such a shame they... More

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WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review
15 June 2013

Kat M: Thank you for taking the time to provide us your thoughts and feedback and I’d like to apologize for the service that you encountered during your visit to our property. We take feedback, both positive and for improvement, very seriously and I want to ensure you that your thoughts have been distributed to the management team to make... More

Honolulu, Hawaii
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Convenient Location, Great Restaurant”
4 of 5 stars Reviewed 3 June 2013

This hotel is located in Napa within walking distance to the Oxbow Market and downtown Napa, and a short drive from the main north-south highway in the Napa Valley where all the wineries are located. The room we were in had a kitchenette with stove and all the standard Westin amenities (heavenly bed, etc.). The restaurant in the hotel, La... More

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WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review
16 June 2013

Suffolkblueline: Thank you for the review and sharing your feedback with our TripAdvisor readers. You give a great description of the property, the location and La Toque, my favorite restaurant in Napa. It’s a bit expensive to eat at regularly but an awesome way to treat yourself to a good meal. We’ll hope to see again on your next trip... More

Dallas, Texas
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Conveniently Napa”
5 of 5 stars Reviewed 1 June 2013

Typical of Westin quality and service. Extraordinarily friendly, helpful staff. One bedroom suite was very spacious. Decor of hotel lobby and rooms were extremely tasteful. Business facilities and conference spaces were very ample. Pool area is well integrated with activities of the outdoor patio. The location is almost within walking of downtown Napa but hotel driver will take you to... More

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WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review
15 June 2013

7pingpong7: Thank you for the feedback and it’s not only great when our guests have a good Westin Experience but even better to hear of the extraordinary help and service they received. We understand that our service and associates are what will make the difference between a good experience and one that exceeds our guests expectations. We’ll hope to see... More

Ottawa, Canada
Top Contributor
116 reviews 116 reviews
104 hotel reviews
Reviews in 94 cities Reviews in 94 cities
112 helpful votes 112 helpful votes
“Great stay in Napa”
5 of 5 stars Reviewed 30 May 2013

Stayed in a 2 bedroom suite with some friends and had a great stay. The suite is big with 2 separate rooms and bathrooms, fully equipped kitchen and living/dining area. There is also a balcony. Suite has safe, iron and free wi-fi. Nice pool area and gym (although quite busy in the morning). There is a 20$ resort fee per... More

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See 4 more reviews by Nathalie D for Napa
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review
15 June 2013

Nathalie D: Thank you for the great review and beautiful photos of your visit. It’s always nice to not only have the description but the photos really add to the review to show our readers an unbiased guest experience. The other part of your review is that you stayed in one of our 2 bedroom suites. I say it all... More

San Francisco
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Can't trust Westin "Confirmed" Reservation”
1 of 5 stars Reviewed 30 May 2013

I booked a King Suite for my daughter's honeymoon, carefully and repeatedly going over every part of the reservation. Because it was my treat, I called back to pay for the room in advance. When I did, I was told that she had been booked into a handicapped room. This was absolutely not the reservation I had made and confirmed.... More

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WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review
9 June 2013

Michael P: Thank you for the feedback and I’m truly sorry for the issues you experienced with our Westin/Starwood reservation system. We here at the Westin Verasa Napa take this type of feedback very seriously and I would be glad to try to assist in any way that I can to make sure that your concerns are addressed. If you... More

North Vancouver, British Columbia, Canada
1 review
“Well worth it”
5 of 5 stars Reviewed 29 May 2013

I recently spent 3 nights at the Westin Verasa and it exceeded my expectations. The 2 bedroom suite was immaculate, and the staff were gracious and attentive. It was located a short walk to downtown Napa, and in close proximity to many vineyards. Pool area was clean and comfortable. A great experience and hotel all in all.

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WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review
15 June 2013

Ballabee73: Thank you for the great review and the feedback for our TripAdvisor readers. It’s always great to hear about the wonderful trips our guest have in Napa and it sounds like you had a great one. Hopefully your able to come back sooner than later and enjoy a great summer up in the beautiful Northwest. Be well, Nathan Baslaw... More

 
 
The Westin Verasa Napa
The Westin Verasa Napa
4.0 of 5 stars 585 reviews
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Additional Information about The Westin Verasa Napa

Also Known As:
The Westin Verasa, Napa Hotel Napa
The Westin Verasa, Napa Hotel
Westin Hotel Verasa
Westin Hotel Napa
The Westin Verasa Napa Napa Valley, CA
Address: 1314 McKinstry Street, Napa, CA 94559
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Business Centre Fitness Centre Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Onsen Hotels in Napa
#5 Luxury Hotels in Napa
#5 Family Hotels in Napa
#7 Business Hotels in Napa
#7 Romantic Hotels in Napa
Price Range: £££
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Westin Verasa Napa is located downtown near the heart of Wine Country. Just steps from the famous Wine Train, our hotel has 5-star dining and 3,200+ sq ft of event space. ... more   less 
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The Westin Verasa Napa
1314 McKinstry Street
Napa, CA 94559
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