Horrible customer service. Never ever experienced such a horrible stay for as much money as I paid. Over 150 for a room and we had to sleep with no pillows.Me my husband and children stayed in a suite with a king bede and a sofa bed. The sofa bed was completely bare even after we told them we would be... more

Stayed here between flights from Oakland Airport. Taxi driver had to use a GPS to find the hotel. On arrival the check in was easy and room was clean and very large. Typical hotel decor although I noticed the desk was missing from the room. There is no restaurant. I arrived and ended up eating a candy bar from vending... more

The Best Western at Oakland Airport is hidden down a dark road with no sign, which is no small problem if you arrive late at night. Although the physical plant is quite nice for this price range, there seems to be some serious training issues with the service personnel. We had made our reservation for two rooms using Expedia. We... more

I stayed here for New Years Eve, and thought the room was very nice. The motel seemed new. The bed was comfortable. The room was large and had a mini-refrigerator. It is on a side road away from the busy airport traffic, surrounded by industrial-type buildings. It didn't seem to be an unsafe area, and I preferred that it was... more