Dear Guest, Thank you for sharing your great experience here at the Sheraton Ontario. I am happy to hear Sandra Van Bogget took such great care of you during your stay. Please do not hesitate to call for any of your hotel needs. We look forward to seeing you again. More

Dear Guest, We are happy to hear you and your mother enjoyed your stay with us. We pride ourselves in accommodating to a wide range of travelers even our four legged friends. I am glad to hear you took advantage of the amenities provided with our upgrade. We look forward to seeing you during your next visit to the Ontario,... More

Dear Guest, We are always happy to hear our newly renovated lobby is leaving lasting impressions. I apologize for the difficulties you had with the air conditioning unit. I have forwarded this information to our engineering manager, who will be looking into this matter a bit further. Thank you for your feedback and we would love to see you again... More

Dear guest, We have recently installed a new TV in our lobby for the enjoyment of our guests. We aim to provide a wide range of channels for our guests; our intent is not to represent any personal views in any way. We apologize for the misunderstanding. Thank you for your feedback and for taking the time to review our... More

Dear Guest, Thank you for your positive feedback and I am happy to hear Sandra Van Bogget took such great care of you. We have aimed to create a more welcoming and inviting atmosphere and I am thrilled to hear we have succeeded. We want all of our guests to share an equally pleasant experience when they come to the... More

Dear Guest, I sincerely apologize for the stain found on your pillow case during your stay. I am happy to hear our staff took immediate action to rectify the situation. It is often we house competitors for local tournaments, such as the one you attended and we strive to provide unwavering customer service to all of our guests. We aim... More

Dear Guest, I am pleased to hear the Sheraton Ontario is your first choice in travel accommodations and thrilled to know our staff continues to provide memorable experiences. We are always delighted to provide not just a place to stay, but rather a place to form unforgettable memories. On behalf of the Sheraton Ontario staff and myself I would like... More

Dear Guest, Renovation, you say?! I am happy to share we are in the midst of improving the look and feel of our hotel. Currently we have replaced the tile in our main lobby and restaurant area with beautiful white marble. We also plan to elongate the entire lobby area, which will provide a more spacious, welcoming, and luxurious venue... More

Dear Guest, Thank you very much for taking the time to provide us with valuable feedback. We are happy to know you enjoyed the amenities offered in our club lounge. I apologize for the difficulty you had finding a parking space during your stay. We normally have plenty of parking spaces conveniently located to the hotel's entrance. During the time... More