I loved the building and the spacious room. The location is perfect. I stayed there mid week so I had a discounted price. I did not appreciate the valet service. I had my bike on the back of my car so I felt that I didn't want to risk parking on the street so I spent the extra money for...
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Dear Alexa927,
Thanks for taking the time to give us your comments from your recent visit to Hotel Zoso.
I am so happy to hear that you enjoyed our spacious accommodations and chic architecture and decor.
You are so right that our location is the best in Palm Springs and just moments from the great restaurants, shops and galleries which...
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I have reviewed this hotel before..so just a couple of tips..
Rm 148 or rooms on that wing are truly spacious and have a large terrace. The sunrise is great. The nearer to 148 the quieter they are..but the hotel is pretty quiet anway. Get a room looking onto the street not the pool unless you are on the upper...
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Reviewed 24 June 2011
Dear jetflex,
Thanks so much for affording us the opportunity of serving you once again!!!!
We are so delighted to hear that you enjoyed your visit, our spacious and quiet accommodations and our fantastic location in central downtown Palm Springs.
We appreciate you recognizing our staff who we believe is the best in Palm Springs. They are passionate about creating...
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Bring your little puppy and enjoy this wonderful hotel. check out the pictures on the hotels website and everything you see is in excellent condition. Yes there is a resort fee for Free Internet (2 computers) in the lobby, Pool and much more. If you are a group of 4 or more rent one of the nice cabanas.
Nice happy...
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Dear MeuterMedia,
We are so delighted that you (and your pup) enjoyed yourselves on your recent visit to Hotel Zoso!!!!
So many of our guests have told us that they would not think of traveling without their pets and we encourage them to bring them along.
We take great pride in our spotlessly clean and spacious guest rooms, very attractively...
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Friendly receiptionist, great service. Very nice, clean, modern boutique hotel. Large room, very comfortable furniture and bed. Lovely pool area and 2nd floor outdoor patio. Close to shops and restaurant. We were there on a Thurs. night and there was a street fair.
Would stay at this hotel if we went back to Palm Springs.
S. Shaw
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Dear S S,
Fantastic!!!!
We are so happy to hear that you enjoyed your visit to Hotel Zoso.
The location is superb (best in Palm Springs) and our welcoming staff, comfortable rooms with large patios and great value make it a must for those looking for a boutique hotel in Palm Springs.
The Street Fair on Thursday night is a...
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A little gem! Free airport transfers, really nice staff, spacious and comfortable room. The pool is small, but was never crowded. Fitness center was very adequate. Walkable to almost everything: restaurants, bars, shopping.
Although I was informed (both when making reservation and checking in) about the resort fee, I witnessed another lady pitching a complete fit. At the time of...
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Dear Animals4friends,
Thanks so much for your kind comments!!
It is so great to hear that we took good care of you and you enjoyed your visit to Palm Springs and Hotel Zoso.
You are right, Zoso is a little gem centrally located with an energized staff and spacious and comfortable guest rooms.
We apologize for the inconvenience we caused...
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I was upgraded since they ran out of basic rooms, so that was nice. Take note: As other have said, there is a $15 PER NIGHT resort fee, and a tax on top of that. Also, you can park on the street behind the hotel (on Calle Encilla).
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Dear QueenTraveler22,
We are delighted to hear that you enjoyed your visit and had the opportunity to get upgraded to deluxe accommodations.
You are correct, there is generally ample unattended parking on the East side of the property and we do offer covered and secured valet parking for a $15.00 nightly fee.
We believe that we offer a great value...
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I was very surprised to read that a few visitors did not enjoy an exceptional stay at Hotel Zoso.
I had my wedding reception at the Zoso in 2007, and granted it was a small/intimate affair, the facilities, staff, and overall experience made it feel like a grand event. My guests were very pleased and impressed with our venue selection...
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Dear RH,
Thanks so much for your very kind comments!!
It is very gratifying to hear that we took such good care of you at your wedding reception in 2007.
We are anxious for your return visit next week and hope that we have the opportunity to meet you personally.
The poolside rooms are fantastic and don't forget to have...
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and be just as pleased. Just Average. It had nice amenities. We didn't stay long enough to use them so I could not rate them. It was a quiet resting place. The wi-fi didn't work, the key to the bar was lost, so no drinks. The dining food was edible and the service was ok in the dining area. The...
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Dear Honilovee,
Please accept my sincere apologies for the lackluster experience you recently had at Hotel Zoso.
It certainly appears that we let you down and rest assured we will be meeting to discuss the problems you encountered and corrective measures will be implemented immediately!!
There is no excuse for our shortcomings and we are terribly embarrassed.
I recognize that...
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I will never stay at this hotel again. First, upon arrival they could not find my reservation and made me wait a half an hour before they could figure it out and get my room. Then i find out their WiFi doesn't work after 4 phone calls to the front desk. The staff was of no help. They told me...
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Dear Jon 1820,
Let me apologize for our complete breakdown in service during your recent visit to Hotel Zoso.
It is very disconcerting to hear that one of of our valued guests has had a poor experience and frankly, we are embarrassed.
I greatly appreciate you bringing these problems to my attention. You have my promise that I will be...
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This hotel is fairly old like most things in Palm Springs but the refit makes it still a pleasant place to stay. It's a bit annoying to pay resort charges for basic items and one of these was hotel wifi which didn't work while we were there,despite a call to the front desk who could not help. The outdoor fire...
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Dear Mr. Patten,
Thanks so much for taking the time to convey your comments on your recent visit to Palm Springs and Hotel Zoso.
We greatly appreciate your kind comments on our friendly staff and the excellent value that Hotel Zoso provides for our guests.
The fire pit is awesome for a cocktail or glass of wine during our cool...
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