Where do I start..... The day started by arriving and having the friendly staff meeting me. That is about where the pleasant expereience ednded. I was told that 20% was added for gratuity when the service had not even begun yet. If you are going to add an automatic 20% , why not add it into the already overly inflated price and make it part of the package. I was taken to the Water experience and was completely uninformed of how the experience would be because the attendant stood outside and tried to talk to me as water was rushing onto me and I could not hear a word she was saying. I then went to my 50 minute massage where they had to bring in a relief massage therapist half way through the massage? I didn't even have the same CMT for a 50 minute massage? I then went to the only positive of the day , the silk peel facial. It was very nice and pleasant. After, my facial the reservation agent told me they scheduled a 30 minute break so I could have my lunch. I was 10 minutes... more