I was down in the LA area for a week, to spend NY's eve with a friend. We rented a room at this location, after a positive review from her brother, who had stayed there a couple weeks earlier. Room was very clean, furnishings, linens, etc were all in great shape, if not new. Front desk staff, both the day,... more

Worst customer service I have ever had. Extremely rude managers. When I arrived to check in, they told me they canceled my reservation because my room was "under renovations". It was unacceptable that I was not contacted about this. Even so, he refused to give me a subsitute room. They were rude, unwilling to look up my reservation without a... more