I planned a special Valentine's surprise for my husband, who works in the Bay Area and only commutes home on weekends, which was a night at the Hilton Pleasanton at the Club with me! At check-in, I was treated with cool politeness and given the most minimal of information (maybe because I am only a "blue" level member?) while other...
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Very clean hotel with friendly staff. Breakfast was good. Rooms large and clean with good amenities. Good place to stay overnight if attending a wedding or function in area. We stayed on the weekend, weekdays probably very busy with business travelers.
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Dear hutchplace,
Thank you for your recent stay and for taking the time to share your experience with us. I am delighted to hear that our staff took such good care of you and that you enjoyed the hotel amenities. We look forward to welcoming you back again soon.
Sincerely,
Matthew Ives
Director of Front Office
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The service at this hotel is spectacular - after only a couple stays, I was being greeted by my name and felt totally comfortable.
The rooms are lackluster, and if you are a light sleeper than noisy neighbors might bother you. But for me, the fact that the Club Sport is attached more than makes up for this. The gym...
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Dear alphaphi90,
Thank you for the gracious comments regarding your recent stay at our hotel. I am glad you were able to experience our warm Hilton hospitality and that everyone made you feel comfortable. It’s great to hear that you were also able to enjoy the complimentary access to Club Sport. As usual, if there is anything we can do...
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Used Priceline to get this hotel. $70 for a very comfortable 3 star room in a great location. Easy access to anywhere in the Bay Area.
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Dear Cmh060,
Thank you for your review. I am pleased to hear you enjoyed your stay and that you found the location and service levels of the hotel to your liking. We hope to see you return again soon.
Sincerely,
Matthew Ives
Director of Front Office
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I've been staying at this hotel on a corporate rate and would definitely recommend it for business travelers. The only downside I have is that at least one time per week I have problems with the internet. I'm hoping they get this fixed but it usually happens one night and is rectified by the following morning. The internet is free...
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Dear Robertsonland,
Thank you for choosing our hotel during your recent business trips to Pleasanton. I am glad you have enjoyed your stays and that you found the property amenities to your liking. We try to make sure that all our guests feel welcome while staying with us, so we apologize that you have not felt recognized after multiple stays....
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The staff were very nice. I had a pet friendly room and there is a little area outside the room with grass for your dog, which was nice. BUT....my nonsmoking room smelled like pipe tobacco, they gave me only decaf coffee, and the breakfast buffet was HORRIBLE! There were no staff visible and another customer told me to just seat...
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Dear CRHOregon,
Thank you for your feedback. I am pleased to hear you enjoyed your pet-friendly room and that you found the staff helpful. I sincerely apologize that the complimentary breakfast was not the quality expected. We look to reviews to provide insight, so I certainly appreciate your feedback.
As usual, if there is anything additional we can do to...
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Stayed for one night on a business trip in November 2011. Front desk staff was helpful and friendly. Room was clean and comfortable. My only complaint is a minor one: the bathroom tissue and toilet paper seemed very rough, not what I'm used to at a Hilton (or at home, for that matter). Room service breakfast arrived prompty and was...
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Dear TM_Trademark,
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re glad to hear you enjoyed your visit. I apologize that the tissue and toilet paper were not to your liking and will take your comments under consideration as we continually work to improve our...
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I stay here regularly for business travel to Pleasanton. The rooms are comfortable and the restaurant is good (but expensive). The main reason I stay here over and over again is for the free access to Club Sport which is a very high end gym where you can take classes or use any piece of equipment imaginable.
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Dear Kathi75,
Thank you for choosing to stay at the Hilton Pleasanton at The Club while you are in town for business. I am glad to hear that you have enjoyed your recent stays with us and that you have been able to take advantage of our complimentary access to Club Sport. If there is anything we can do to...
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Totally pedestrian hotel. Had a fourth-floor room overlooking the pool and garden in the back. Parking is a little bit of a hike. Pantry food options are extremely over-priced. Sleep quality was okay only because I was at the end of the hall (and still heard a lot of hallway noise). I'd give this an average score.
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Dear ladodgerone,
Thank you for your recent stay at our hotel. I am happy to hear you found the room to be comfortable and the location convenient for your travels. We hope to see you return in the near future.
Sincerely,
Matthew Ives
Director of Front Office
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We were here on a mini vacation for several days while my husband was on business. The staff is very helpful and nice at the front desk as well as the dining room. It is a bit secluded and you need to drive to get to nearest convenience store. Starbucks is near as well as In & Out and Taco...
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BuyBuys,
Thank you so much for sharing your wonderful experience with us. We are always looking for new ways to improve our guests’ rooms and I will make sure to share this information with our team. We look forward to welcoming you and your family back in the future. Have a Great day!
Yours in Service,
Matthew L. Ives
Director...
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47 Reviews
50 Reviews
