Tired from traveling, picking up rental car, and hauling around my work supplies, all I wanted to do was check into my nice hotel and relax. I arrived and the one person who was working the front desk was on the phone and would not even acknowledge that I was standing there until he was done with his long phone...
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Dear Valued Guest,
Thank you for your comments regarding your recent stay with us at Hotel Sierra in Rancho Cordova. We appreciate all guest feedback about the hotel. The service you experienced at the front desk is clearly not what we expect of our employees and your comments will be used to conduct additional training and to ensure that it...