Stayed for one night after flying into ONT. Nice room.. but could have been a bit cleaner...It wasn't bad..just needed to be spruced up... Bed was fine..check in is always friendly. I would stay here again. Was a little frustrated as my dear hubby left his phone charger cord in the room. He knew exactly where he left it, however...
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Dear Dsg560,
We appreciate your time in completing the review on our property. We are extremely disappointed that we did not exceed your expectations with the cleanliness of the room during your recent stay with us. However, we greatly appreciate the compliment on the friendliness you experienced at check in.
Your feedback is important to us and this is the...
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On our recent visit to Ontario, California my husband and I had an opportunity to stay at the Aloft. I had heard nice things about the hotel, and some interesting facts about their rooms. I wanted to keep an open mind about the atmosphere of the hotel and the layout of the rooms so I could experience for myself what...
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Dear USAtraveldiva,
Thank you for taking the time to post a review and share your experience with us and other travelers, even though our hotel was not your preference in hotel types.
I am very happy to hear that our staff was kind and helpful to you. We strive to provide all of our guests with exceptional customer service. We...
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The Aloft hosted a New Year's Eve event to bring in 2012, and it was the best night ever! They had a variety of new age music, a diverse crowd, great drinks and prices. The atmosphere was cozy yet full of energy and the price to get in was the best in town. But, to top if off, they have...
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Dear Shelley G,
We would like to thank you for choosing to stay with us and giving your feedback on your experience with us. We are happy to hear that you had a wonderful experience bringing in 2012 with Aloft Hotel!
It is always exciting to hear when our guests take the time to share details after staying with us....
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I booked a room for 3 nights and only stayed for 2 nights. At 1am, we checked out carrying our sleeping children while pulling on our luggage. I mind that there are hotel parties but it shouldn't bother the other hotel guests. Most hotels have a designated area where parties are held! Most hotels do NOT throw parties in the...
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Dear khmvng,
Thank you for taking the time to advise us about your recent stay at Aloft Ontario-Rancho Cucamonga. We appreciate you offering your impressions regardless of the fact that they were negative. We would rather know of our deficiencies and have the opportunity to improve upon them than to carry on oblivious to our faults.
It is embarrassing to...
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I had never heard of Aloft before so I was pleased after reading the reviews on Tripadvisor. My boyfriend and I stayed here from Dec 28-Dec 31, 2011. I flew in late from Ontario airport so I was happy that the hotel was just a few miles down the road. I was starving when I got in and didn’t want...
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Dear MikaLaRue,
Thank you for taking the time to post a review and share your experience with us and other travelers. The issues you encountered are not acceptable to our standards. However, thank you for rating us so highly. It is great that you two were able to think optimistically and find humor in the complications. We would like to...
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I stayed here with one of my friends last week and we had an amazing time. I'm one of the pickiest travelers ever and was very hesitant when she told me she got us a room at aloft. I immediately started searching reviews browsing web pages. I have to tell you this hotel is one of the best I have...
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Absolutely... Thank you!!! It is so great to hear that we WON you over! We love to hear when guests are a little hesitant and then when they leave they LOVE it!!!
Our hotel is quite different for the traditional hotels around us. We can’t wait to see you again. We will ensure that you enjoy us again and again....
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Everything was as advertised or noted in previous reviews. Stylish and comfortable. I did nearly get stuck in the shower cubicle as the huge sliding door was off its track or something and it got solidly stuck closed. We managed to unjam it but nearly had to call for help. Missed having a free breakfast but Farmer Boys is a...
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Thank you for for keeping up with our reviews. We love to engage with our guests and ensure that ever moment of there is over their expectations. I apologize that the sliding door got jammed, we would have sent up our A-OK engineer to assist you right away. I am glad that you were not alone.
I have sent you...
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This was our first time staying at an Aloft. We usually choose Sheraton hotels, but, very glad we chose the Aloft. The staff were incredibly friendly and helpful on check in. Hotel had a fun, funky atmosphere to it. Room was clean, modern and comfortable. The food, cappuccino area, and the lounge were a nice touch. Overall a great stay,...
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Thank you your comments. Aloft is for the traveler that is open to possibilities. We are the new twist in travel. You can visit www.alofthotels.com for the list of Aloft Hotels worldwide. Please let me know when your travels bring you back to the Ontario-Rancho Cucamonga area. I can be reached at cristie.slim@aloftontario-rc.com. I would like to pre-block your room...
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I had stayed in one other Aloft hotel in Irving Texas about a year ago so kind of knew what to expect, large comfortable lobby with multiple monitors playing sports, loud music and trendy looking furniture, small snack area with juices, coffee and other snacks, the front desk people were all very nice and went out of their way to...
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Thank you so much for your review and compliments on our staff. We are glad you enjoyed your STAY... We definitely would love to win you over to the Aloft Brand and make Starwood Hotels your choice before any other.
Many people ask us "Why the Shower Window" and it is simply to let in natural lighting into the bath...
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I've stayed at 3 alofts. Everyone is exactly the same. Which isn't necessarily bad. Everything is well done. Comfortable beds and clean well designed rooms. It's a little hipster but if that doesn't put you off you can get a nice room at a good price in a lot of nice cities.
Rancho is out there if you are going...
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Three is a CHARM... Thank you for choosing to experience our hotel. Not many people know about the benefits of earning points through our SPG loyalty program. No blackout dates, no availablity restrictions when its time to redeem, just earn earn earn and spend spend spend.
Please let us know when are are looking to come out again, we will...
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36 Reviews
