It's called Sofitel - Luxury Hotels. The first taste of luxury is finding one person on reception, a queue of people to check in and out and deal with a host of other matters, no concierge, lots of other staff wandering around, but only one on the check in. "Sorry" she says in the way you do when you don't... More

I am a frequent traveler who spends 2-3 nights / week in hotels - usually in Accor (Sofitel) hotels. As a Platinum Accor member, I expect all of the perks that come with the loyalty card level - recognition at check-in, free upgrade, free check-out until 4pm. Instead, I received everything but that during my stay at the Sofitel San... More

Spent one night here on way home to UK Hotel is nice and clean and staff friendly. Had meal from bar, when it came missing extra topping from Pizza, mentioned this in passing and got free beer and not charged for Pizza....now that's service. Certainly stay again if passing....,good value for money.

I suppose my expectations were high since this hotel is billed as a "luxury" hotel but I found nothing special about it, at least nothing to set it apart from other hotels (especially budget hotels) that I've stayed at before. I was at this hotel for a conference in early May 2013. They are currently undergoing renovations, which was apparent.... More

Very much for good service attitude shown by front desk & valet staff, especially David and Chris(?). Lobby is beautiful. Room is good, bed is really comfortable. I will definately come back Sofitel San Francisco Bay, again!!

My colleague and I were a bit disappointed to find our rooms were not ready when we checked in (we'd asked for EARLY check-in due to tight timelines to get ready for our meetings, but the rooms weren't even ready by the normal check-in time), but after that initial moment, everything at the Sofitel was great. The hotel and events... More

I am usually a big fan of this hotel--the great people, comfortable rooms, food, attention to detail etc. But I must advise on two not-so-nice developments. First in what they call the "new" wing (built a few years ago) the room (junior suite) is smaller, they put in connecting doors to rooms and apparently skimped on noise insulation and the... More

I have stayed here a few times and always enjoyed it. Nice rooms, well equipped and functional for business travelers (You don't come here for leisure, of course). Friendly service. Free shuttle to airport. Restaurant is decent.

Stayed three nights at Sofitel San Francisco Bay for business. My room was recently refurbished and was delightful. Everything was clean and new, and the room was very quiet and comfortable. The property was nice and was good for a conference hotel. The only issue is that there is nothing near the hotel except corporate office parks. The hotel offers... More