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Extended StayAmerica Richmond-Hilltop Mall


Hotel class 2.0 of 5
3170 Garrity Way, Richmond, CA 94806
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Reviews you can trust

60% Do not recommend
2.5 of 5 stars 7 reviews
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By trip type
All (7)
Family (0)
Friends getaway (0)
Solo travel (0)
[ Date ] [ Rating ]
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1 of 5 stars
Californiia
6 Dec 2009 | Trip type: Business

I was in Richmond/Pinole for one night and booked online. I arrived at 9 p.m. and when I got to the room I found a dirty room with holes in the spread from smokers. My sister and I needed to eat after a long day of working and when we left the room and walked into the elevator it was... more

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1 of 5 stars
Seattle
25 Oct 2009 | Trip type: Couples

We stayed only one night and I cannot imagine staying longer. The lobby, the hallways, the room...dingy, dirty, cramped. The air conditioner did not work properly. After two calls to the desk, the air conditioner was replaced. Later, in the night, the replacement did not work, either. The room was not clean. The sheets were literally threadbare. more

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5 of 5 stars
Fresno
22 Oct 2008 | Trip type: Business, Couples
1
person found this review helpful

Last year, 2007 we stayed at this location and were so pleased with the accommodations and the location. The staff though, really makes the experience great. We purposely chose this location this year when in the Bay Area for my 50 Year class reunion. The gentleman at the desk seemed to actually enjoy his job and really treated us like... more

Management response from
Manager-SFR, Hotel Manager

"Thank you so very much for your glowing review of Extended Stay America Richmond - Hilltop Mall. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm)...

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1 of 5 stars
NH
20 Sep 2008 | Trip type: Couples

* the bed was hard and there was no mattress pad * our toaster was busted * the AC smelled like it was on fire when we turned it on * the bathroom toilet was dirty * there were cigarette burns on our blanket (this was gross) * the phone book was outdated (2007) * there was nail polish on... more

Management response from
Manager-SFR, Hotel Manager

"Thank you for taking the time to make us aware of your experience at Extended Stay America Richmond - Hilltop Mall. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology....

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3 of 5 stars
7 Feb 2005
3
people found this review helpful

Priced better than most of the Berkeley hotels, about 20 minute drive to UC-Berkeley and it's across the street from a mall. Lot's of other stores nearby. Rooms are fine and staff is helpful. more

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4 of 5 stars
Reno, NV
24 May 2004
4
people found this review helpful

This property is fairly new, clean, reasonable, with easy freeway access. It is essentially a small studio with kitchenette. But be advised it has almost no "luxuries" such as a hairdryer or ironing board (these are supposedly available at the front desK), and no kitchen necessities like paper towels, dish soap, etc. It was still a good deal for the... more

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3 of 5 stars
San Diego, CA
18 Nov 2003
5
people found this review helpful

Found this place via Expedia and needed a clean, comfortable, affordable place to stay for two nights while visiting family in Richmond. This Extended Stay was only five miles away from where I needed to visit, so it was really convenient. I stayed on a Fri/Sat. As I was traveling solo, I really wanted a place where I felt safe.... more

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Extended StayAmerica Richmond-Hilltop Mall Also Known As

  • Extended Stay America Richmond
  • Extended Stay Richmond
  • Richmond Extended Stay
Address: 3170 Garrity Way, Richmond, CA 94806
Richmond hotels Extended StayAmerica Richmond-Hilltop Mall
2.5/5.0
7