Checked in past midnight early Saturday morning as my flight to SFO arrived just before midnight. The lady manning the front desk needs several lessons on client relations and basic courtesy and manners! The man at the front desk whom I met on my last day was the total opposite -- very courteous and polite. The room was clean but... more

The Gateway Inn & Suites was absolutely the best stay I have had in the San Francisco Area (especially by the airport). The accomodations for the price is great. The atmosphere of the hotel is very relaxing. The rooms are cozy and extremely clean. The hotel is a few years old, but it still smells "brand new". The hotel staff... more

My daughter booked my room over the internet a few weeks prior to my stay. The owner is very nice along with a gentleman that plays the guitar (works evenings nights). There is one woman who I think is the owners wife who is absolutely nasty, mean, gives a lot of attitude. I wanted to say something to the owner... more

This is a hotel that refuses to be courteous. Trying to save a few bucks, I decided to stay at this hotel instead of the Marriott Courtyard less than ¼ miles away. What a mistake. The person at the front desk was just plain rude. I gave them my credit card and after swiping the card, she just threw it... more

it was a very stressful experience. I don't have much money as a sales person so I stay at cheaper motels and I tried this place while I had to work in SF. When I was booking my room I asked about food and they said that there were plenty of walking distance restaurants. Well, that wasn't really the case.... more

I stayed at the motel in dec,2006.. One couple was checking in, the lady asked front desc person to show her a room cause she read bad reviews of the motel on site, after checking the room she was totally satisfied with the room and services, she asked the person to check the reviews and stayed in the same motel.... more

very nice hotel and the good part was it is a non smoking hotel. very clean and rooms are spacious. i stayed in a jaccuzy room which was $99.00 plus tax, but they gave me a special rate at $89.00 plus tax. the hospitality was very nice and they were very friendly. if i was to stay in san bruno... more

They had me sign credit card slips for over $200 for a $79 room. The manager said it was a pre-authorization. I've been travelling for over 30 years and know full well that a pre-auth does not require a signed credit card slip. When I attempted to bring this problem to the attention of the manager, he chased me out... more

Brand new hotel, near the San Francisco Airport. They offer the $59 discounted rate in the local hotel discount flyers, then tell you they are sold out in that room. Very few people have been staying at that hotel too, so rooms are available. Additonally the desk clerk, woman, is a nasty, mouthy, scrappy, argumentative person that is certainly not... more