If the room conditions were not bad enough, we dealt with mishaps and bad customer service. When we checked in we went to our room and found than,they had given us keys to a room that was already occupied! After our stay we discovered we forgot an item in the room and called to see if they could mail it... more

Well, room was very spacious and clean. But walls are very thin, you can hear everything from your neighbours. Breakfast: at check-in they tell you free breakfast, but in the morning they just gave us coupons (2.99 each) for Danny's nearby. more

Stayed here for an anniversary weekend a couple of weeks back-- the location is excellent if Old San Juan is a primary destination on your itinerary. Check in was a little strange; it seemed someone was getting trained that evening and, instead of explaining this and perhaps offering a quick apology and a "please be patient" we just stood there... more

My Fiance and I traveled to San Juan Capistrano on Labor Day Weekend for a wedding. The hotel was in a great location, however, it was pretty low budget. The lobby is a small 1/2 room 1/2 sitting area 1/2 cooler filled with beverages for purchase. Check in was quick and easy- our room was ready long before the "normal... more

Fantastic small hotel close to the old historic San Juan Capistrano 5 minute walk. Also close to the freeway to San Diego and Los Angeles. The rates were terrific and that included coupons for breakfast at the Denny's next door. The staff was very friendly and attentative. I would highly recommend staying here to visit southern Orange County and for... more

This is a decent no frills motel. They tell you that it's 3 blocks from Old Town San Juan Capistrano which is true. However, you have to cross the freeway to get to the Old Town. This is possible on foot, but not very pleasant. They need new mattresses. I don't consider myself a terrible hotel snob, but that was... more

Rooms were clean and quiet but a little dated. They are doing some remodeling as the looks of it. Price was fair when you booked on line instead of calling the hotel it self. Staff was not very informative as we weren't told about the cont. breakfast that was served. For the price and location we would stay again. more

My room was at the back of the hotel. Hard to park, construction type vehicles and personel seemed to be staying there long term. My room smelled very sour, my feet stuck to the carpet, dining table was very, very sticky, blanket well-worn and very wrinkled, and the pillows were worn-out and lumpy. If that was not enough, my room... more

We stayed overnight at the Best Western San Juan Capistrano and had a great experience. A wonderful value, clean rooms and convenient location, right off I-5 at Ortega Highway. The hotel is well set back from the street, so there was no traffic noise at all. Getting back out of the hotel's driveway onto Ortega Highway can be a little... more