We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Best Western San Mateo and San Mateo?

We'll send you updates with the latest deals, reviews and articles for Best Western San Mateo and San Mateo each week.

  • Save Best Western San Mateo
  • E-mail this page
BOOK NOW! ABS:HotelCheckRates-d80139?ext=true&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_BOOKNOW

Best Western San Mateo


2940 South Norfolk Street, San Francisco's International Airport Area, San Mateo, CA 94403-2018
Check Rates and Availability
dd/mm/yyyy dd/mm/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.

Reviews you can trust

Rating summary
3.5 of 5 stars 2 reviews
Excellent
0
Very good
0
Average
0
Poor
Terrible
0
By trip type
All (2)
Business (0)
Couples (0)
Family (0)
Friends getaway (0)
Solo travel (0)
[ Date ] [ Rating ]
Save Review
2 of 5 stars
Vancouver
1 Dec 2007

I booked my 4 nights stay at this hotel through [--].
When I checked in, they were not able to find my reservation. I presented them with the confirmation letter and they still weren't able to retrieve it.

It wasn't until I received my credit card statement that I realized they had doubled charged me. 1 night for a 'NO SHOW' and 4 nights for my actual stay. The credit card company provided me with a copy of the Best Western statement showing that they manually charged me because I failed to check-in. It also showed that they entered my reservation under my guest's name instead of mine, hence, they were not able to retrieve it. The confirmation letter from hotels.com clearly shows my name and confirmation number. Why they didn't use the latter to cross-reference is still a mystery to me.

I'm still disputing the 'NO SHOW' charge. Frustrating. BEWARE!!!
more

Save Review
2 of 5 stars
West coast, Canada
17 Nov 2004
3/4 found this review helpful

Stayed at this place November 10 and 11th, 2004. Was booked to stay there three more nights, but checked out, and here's why:

1) The rooms are looking very "down at the heels". Furniture is in poor condition, the bedspreads are threadbare and the carpets are dirty. The bathtubs are extra short, an adult could not relax in them. The bathroom tile was grubby.

2) The bathroom towels were originally white. They are now grey with unidentifiable stains. Yuck!

3) The hotel is located next to a strip mall with a grocery store. There is a trash compactor which is adjacent to a number of the rooms and - boy- is it loud. Particularly when they start it up at 6:30 a.m. They also receive deliveries starting at 6:30 a.m. If you are a tired traveller, forget about sleeping in.

4) Last, and most important, as a single female traveller, I did not feel safe here. There were gangs of kids in parking lot until after 1:00 a.m. the first night I...
more

Check Rates and Availability
dd/mm/yyyy dd/mm/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Write Your Own Hotel Review

Been to Best Western San Mateo? Share your experiences!

Write a Review
Add Photos
Add Videos
Find more hotels travellers trust
Travellers Who Viewed This Property Also Viewed
£49*
Check Rates ABS:HotelCheckRates-d247066?src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
*Average price

Do You Own Best Western San Mateo?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owners' Centre
  • Add Photo
  • Add Video

Best Western San Mateo Also Known As

  • San Mateo Best Western
Address: 2940 South Norfolk Street, San Francisco's International Airport Area, San Mateo, CA 94403-2018