I saw the reviews before I came. So i called the hotel to ask if they were aware of this and the manager told me that they had fixed all the problems. She sounded really sincere. But, The bad neighborhood, I'm suffering from it right now. Music blasting from a car parked for the last couple of hours outside our... More

I could see from previous stays that there has been definite improvements made to the rooms. I also met a new manager. She was very helpful, informative and knew the area well. I would recommend this hotel to any traveler, especially those with children or pets. I really liked the enclosed pool and spa.

After growing up in the Bay Area, attending UCSC and living in Santa Cruz for 5 years, I had never actually stayed in a hotel/motel/inn in Santa Cruz. Looking for a quick weekend getaway, we drove up on a Saturday night after choosing this place based on the thumbnail pic in their profile (the majestic Spanish-style architecture). While a lovely... More

When an establishment is lucky enough to have a loyal customer, that customer should be valued and treated with respect. Apparently this is not a policy of Pacific Inn in Santa Cruz. For over a decade we have chosen them to stay with. We are a quiet family and we spend $3-$4000 annually with them. We leave the room clean... More

If you're okay with homeless, drug using, disheveled, young men being in the room next door, than this is the lodging for you! We were kept awake by loud voices in the hallway, shady characters hanging around the parking lot and a general sense of unease as we watched men in their late teens coupled up and paying cash with... More

Having to travel with a pet for the first time it was hard to find a good place to stay in Santa Cruz. Thankful we found the Pacific Inn. Not only was the price right so was the inn! Clean and very friendly. The hot tub was a bonus. We'll be staying here very time we're in Santa Cruz!

I have been going to pacific Inn for many years and have felt safe. The rooms are clean and the staff are great and helpful. The price is good and not to expensive also it is not so far form the beach and boardwalk. I have never had any complaints about this Inn and will go back again .

We stayed here even after reading some scary reviews. We found the property acceptable for the price in Santa Cruz, we felt safe there and the management seemed engaged and eager to help. This is not the ritz, but after a day at the beach, the room was clean and the breakfast had the best homemade bread. Toasted, the bread... More

The owner was very friendly and helpful. Everything in our room was in working order. The bed was comfortable and the neighborhood was quiet. The maid could be more detail oriented. The corners and lamp shades in our room needed dusting. The owner provided an ethernet cable and internet service was great. Breakfast included cereals, bagels, pastries and home baked... More